Working for a house builder and dealing with services to over 400 units a year, thought I'd comment on that comparison.
Service companies can be a nightmare, depending on who you go with but The Competition Commission has meant it has opened up the elec and gas to many different providers which is good for competitive prices and good service, you can threaten to not use them again on other sites if they do not perform!
Water and Telecoms are dealt within the eastern region by Anglian Water and BT (we can use Virgin in the very small number of sites that may actually have cable to the boundary) and as such BT monopolise telecoms in this region.
Generally both have standard turn around times for the calling in of mains and services which as long as our site agents give adequate notice they can call these in ahead of the dates required.
From a personal and professional level BT have too many people not knowing what each other are doing, I hated dealing with them that much I’ve moved my line over to sky.
On a professional level the openreach engineers have just had a reshuffle in this region so they’re covering each others area locally and no one really knows what’s going on.
I am in complete agreement that communication is crucial on such installations to ensure that accurate dates for the connections are given to the end user/customer. Especially those of us who are on not so good connections waiting for the day this will go live, only to be let down again. Okay there may be slight changes due to work loads etc, but shuffling the dates back 4 times is a bit too far isn't it?
I have seen all the little green new cabs installed in Lowestoft, and I have little/no confidence that the date given of June 2012 for FTTC will be met, I'm not getting my hopes up and will face the fact that I will have 2.5mb for the foreseeable future.
Anything else is a bonus.
<--- The dog's danglies!
3km from Exchange
Downstream Att 61DB.
Edited by benbird7 (Tue 26-Jun-12 15:24:46)