Our internet speed is less than 1mbps so was pleased to get notification from BT re availability of Infinity in March. Called Customer Services who said would be within 6 weeks and said that "line test"? showed speed would be around 38mbps.
Since then I have been told we are unable to get Infinity but BT can't/won't tell me why.
We live in a new build property (May 2010) and had terrible trouble getting connected when we moved in. I believe we were told the cabinet was full and we are connected directly to the exchange.
Could someone tell me what this actually means and the implications for getting a decent connection speed?
Any help would be appreciated. My postcode is RG41 5DF