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Anonymous
(Unregistered)Thu 16-Aug-12 18:27:17
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Sky Fibre not available by number but is by postcode


[link to this post]
 
been in fttc area for over a year currently on 80/20 product getting full sync when i check to see if sky fttc is available by number its say no but shows available by postcode ?? what gives
Standard User jchamier
(knowledge is power) Thu 16-Aug-12 18:32:47
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Re: Sky Fibre not available by number but is by postcode


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
been in fttc area for over a year currently on 80/20 product getting full sync when i check to see if sky fttc is available by number its say no but shows available by postcode ?? what gives


Your cabinet for your line may not be upgraded yet - but other cabinets in that post code area have been.

James be* pro (16.8 / 1.2 sync) - BQM - FTTC cab arrived 18-jun-2012 - active 16-aug-2012
Sky Broadband Unlimited Fibre Pro ordered 16/Aug - estimate 45.6/6.5 mbps - install 4th Sept
Standard User Kr1s69
(knowledge is power) Thu 16-Aug-12 18:41:04
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Re: Sky Fibre not available by number but is by postcode


[re: jchamier] [link to this post]
 
He's got 80/20 so it must be available smile

I'd guess sky's checker isn't handling the existing FTTC connection correctly. If you call up they should be able to sort this out.

Have a read of my thread in the sky forum to see what kind of deals sky are giving customers at the moment. Free install and monthly discounts etc.

Kris

Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Fibre install date 24/08/2012


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Standard User greenglide
(committed) Thu 16-Aug-12 19:54:17
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Re: Sky Fibre not available by number but is by postcode


[re: Anonymous] [link to this post]
 
So who is your current FTTC provider - is assume it isnt SKY?

Just because FTTC is available in an area doesnt mean that SKY offer it - they may have capacity issues in the exchange and things get complicated if the FTTC is supplied from a different exchange to the voice - this is quite common and the SKY approach of insisting on taking their unbundled line rental with BB means that FTTC requires an MSAN slot in both exchanges.

Ex <n>ildram , been to SKY MAX - 15,225 Download
BE Unlimited - 21,000 Download 1,200 Upload,
Moved house, now BE Unlimited 6,500 Down, 1Mb/s up - gutted!
FTTC Cab enabled 30th July - expect full 80 / 20 - BT Infinity ordered, install date Friday 10th August! BT didn't turn up - now 17th August
Standard User jchamier
(knowledge is power) Thu 16-Aug-12 19:55:01
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Re: Sky Fibre not available by number but is by postcode


[re: Kr1s69] [link to this post]
 
In reply to a post by Kr1s69:
He's got 80/20 so it must be available smile

I'd guess sky's checker isn't handling the existing FTTC connection correctly. If you call up they should be able to sort this out.

Have a read of my thread in the sky forum to see what kind of deals sky are giving customers at the moment. Free install and monthly discounts etc.


Missed that!

It could be because Sky fibre is as kind of LLU and they ask a BT database which doesn't respond correctly for LLU lines.

I got free install today when I ordered smile

James be* pro (16.8 / 1.2 sync) - BQM - FTTC cab arrived 18-jun-2012 - active 16-aug-2012
Sky Broadband Unlimited Fibre Pro ordered 16/Aug - estimate 45.6/6.5 mbps - install 4th Sept
Standard User iand
(experienced) Thu 16-Aug-12 22:04:50
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Re: Sky Fibre not available by number but is by postcode


[re: jchamier] [link to this post]
 
when you ordered pro, was this through the web site or phone?

IanD
Standard User RobertoS
(sensei) Thu 16-Aug-12 23:15:18
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Re: Sky Fibre not available by number but is by postcode


[re: jchamier] [link to this post]
 
I'm pretty certain Sky do not yet do FTTC >> FTTC migrations.

You have to migrate to their LLU ADSL2+ then upgrade frown.

Edit - That's as long as they have upgraded their MSAN(s)for GEA at the relevant exchange.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Edited by RobertoS (Thu 16-Aug-12 23:20:06)

Standard User RobertoS
(sensei) Thu 16-Aug-12 23:23:28
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Re: Sky Fibre not available by number but is by postcode


[re: greenglide] [link to this post]
 
In reply to a post by greenglide:
... and things get complicated if the FTTC is supplied from a different exchange to the voice - this is quite common and the SKY approach of insisting on taking their unbundled line rental with BB means that FTTC requires an MSAN slot in both exchanges.
Are you sure on that?

I thought they would do WLR line provision in that situation. I could be wrong.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User simon194
(member) Thu 16-Aug-12 23:45:12
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Re: Sky Fibre not available by number but is by postcode


[re: iand] [link to this post]
 
In reply to a post by iand:
when you ordered pro, was this through the web site or phone?

Unlimited Pro can only be ordered by phone at the moment.
Standard User ukhardy07
(experienced) Fri 17-Aug-12 02:15:30
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Re: Sky Fibre not available by number but is by postcode


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
been in fttc area for over a year currently on 80/20 product getting full sync when i check to see if sky fttc is available by number its say no but shows available by postcode ?? what gives


Ring them. The website seems a little out of touch at times.
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