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Standard User jchamier
(knowledge is power) Tue 04-Sep-12 13:08:16
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What is the latest openreach time for a 8am to 1pm install ?


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I'm due to have an engineer visit to install FTTC today between 8am and 1pm.

Its now 1:08pm and no sign of any engineer.

Anyone know when the latest time is before I call my ISP and moan?

James be* pro (16.8/1.2) - Ordered Sky Fibre Pro 45.6/6.5 - 4th sept
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/Sky
BQM
Administrator MrSaffron
(staff) Tue 04-Sep-12 13:10:10
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Re: What is the latest openreach time for a 8am to 1pm insta


[re: jchamier] [link to this post]
 
I would do a polite can I just check the dates are all correct. As it may simply be the engineer is running late due to previous jobs

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jchamier
(knowledge is power) Tue 04-Sep-12 13:13:09
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Re: What is the latest openreach time for a 8am to 1pm insta


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
I would do a polite can I just check the dates are all correct. As it may simply be the engineer is running late due to previous jobs


Thats what I was thinking. I've had about 15 text messages from my ISP (Sky) telling me todays date and the time slot and to make sure "you are at home" !

James be* pro (16.8/1.2) - Ordered Sky Fibre Pro 45.6/6.5 - 4th sept
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/Sky
BQM


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Standard User BatBoy
(legend) Tue 04-Sep-12 13:38:24
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Re: What is the latest openreach time for a 8am to 1pm insta


[re: jchamier] [link to this post]
 
Yes, get on the case as there have been lots of reports of missed appointments.


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Standard User jchamier
(knowledge is power) Tue 04-Sep-12 14:15:31
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Re: What is the latest openreach time for a 8am to 1pm insta


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Yes, get on the case as there have been lots of reports of missed appointments.


See the sorry tale in the Sky forum.

http://forums.thinkbroadband.com/sky/f/4153920-sky-a...

James be* pro (16.8/1.2) - Sky lied - BE disconnect 16th - BT infinity 19th
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/BT infinity
BQM
Standard User Bob_s2
(member) Mon 10-Sep-12 15:45:40
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Re: What is the latest openreach time for a 8am to 1pm insta


[re: jchamier] [link to this post]
 
Well if it is 8am to 1pm then 1pm is the latest time they should turn up.. At the very least BT should phone you to tell you if they are running late.With BT though there is little chance of them doing that
Standard User jchamier
(knowledge is power) Mon 10-Sep-12 18:11:10
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Re: What is the latest openreach time for a 8am to 1pm insta


[re: Bob_s2] [link to this post]
 
In reply to a post by Bob_s2:
Well if it is 8am to 1pm then 1pm is the latest time they should turn up.. At the very least BT should phone you to tell you if they are running late.With BT though there is little chance of them doing that


You can't blame BT (openreach) when they're not going to turn up because your chosen ISP has screwed up..

James - be* pro - 16.8 / 1.2 Mbps until 16th Sept - then BT Infinity from 19th Sept - 44.6 / 6.5 Mbps estimated
BQM 13 years of broadband - ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(16M)
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