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Standard User ggremlin
(committed) Tue 25-Sep-12 19:00:45
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Re: Home wiring NOT authorised!?


[re: jas88] [link to this post]
 
Mr Saffron did highlight this in 'news' a fortnight ago
http://www.thinkbroadband.com/news/5433-reminder-if-...
Standard User JamesS88
(newbie) Tue 25-Sep-12 21:57:30
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Re: Home wiring NOT authorised!?


[re: ggremlin] [link to this post]
 
In reply to a post by ggremlin:
Mr Saffron did highlight this in 'news' a fortnight ago
http://www.thinkbroadband.com/news/5433-reminder-if-...


I seem to remember spotting that at the time - the trouble being, the ISP and their end of BT swear they DID order the necessary bit, but somehow that didn't make it as far as the actual job-sheet I saw this afternoon. Was there a change in XML schema to delete the "authorised if required" option, breaking the existing ISP ordering system?

The engineer hadn't read that notice though: his concern was that if he did the extra work it couldn't be billed back to the client, which of course doesn't apply to a no-cost option.

With luck, it should be re-booked for the end of this week anyway, plenty of time in hand before the VM cable modem ends.

I need to get an extension in the spare room where the 2nd Sky STB is going on Friday afternoon, too; I've got some external-rated cat5e and plan to run two bits where the disused Virgin coax is (used to be a Virgin STB up there, already gone) - use one for Ethernet, the other for a PSTN extension. (Overkill of course, I'll have 3 pairs spare on that drop, but just try finding a five pair cat5e/6 cable...)
Standard User JamesS88
(newbie) Thu 27-Sep-12 11:00:02
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Re: Home wiring NOT authorised!?


[re: JamesS88] [link to this post]
 
Install re-booked for this afternoon, apparently with a big pile of notes attached to make sure it's done this time.

I checked, and the order said "yes" to "home wiring (if required)" - it's a yes/no field, which the ISP systems always populate with "yes" automatically. BT confirmed that's how the order was placed, but somehow that wasn't transcribed to the job sheet correctly in this case. Their mistake, hence re-scheduling so quickly.

Bizarre both that the order got mangled in the first place, and that Openreach apparently have no mechanism for correcting erroneous jobsheets on the day - or do, but it didn't kick in quickly enough to stop the job being cancelled.


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Standard User JamesS88
(newbie) Thu 27-Sep-12 19:39:29
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Re: Home wiring NOT authorised!?


[re: JamesS88] [link to this post]
 
In reply to a post by JamesS88:
Install re-booked for this afternoon, apparently with a big pile of notes attached to make sure it's done this time.


And ... today's missing component was 'engineer (2 of)'. No-show. You'd never guess Openreach has no competition...

(If Openreach can penalise the customer for a no-show, why doesn't that cut both ways? One-sided, that.)
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