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Standard User Saltank
(member) Wed 03-Oct-12 09:41:04
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Minimum contract term?


[link to this post]
 
I am moving in a month to a property which most likely has FTTC availailable. I've been looking at Sky, TalkTalk, PlusNet.. but they all have 18 month minimum contract.

If I move after 12 months, would I still have to pay them for the remaining 6months or do these minimum terms only apply to stop someone from switching to another provider?

I'm currently with XLN for line rental and they told me even though I've got an 18 month line rental, if I move I can cancel it without any problems.

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Standard User WWWombat
(experienced) Wed 03-Oct-12 12:16:04
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Re: Minimum contract term?


[re: Saltank] [link to this post]
 
I think Plusnet will apply the 18 months as a minimum period, but do not force you to stay at the one property for that period - that is to say, you can move house after 12 months, but you'd have to take their service with you.

If you then moved to somewhere without fibre, I think they accept that you can only continue on one of their standard broadband packages.
Standard User omgFTTC
(regular) Wed 03-Oct-12 12:28:58
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Re: Minimum contract term?


[re: Saltank] [link to this post]
 
In reply to a post by Saltank:
I am moving in a month to a property which most likely has FTTC availailable. I've been looking at Sky, TalkTalk, PlusNet.. but they all have 18 month minimum contract.

If I move after 12 months, would I still have to pay them for the remaining 6months or do these minimum terms only apply to stop someone from switching to another provider?

I'm currently with XLN for line rental and they told me even though I've got an 18 month line rental, if I move I can cancel it without any problems.


with talktalk you can call them up and make a deal on contract term, I have opted for yearly but you have to remember at end of each year to call up and make a new deal, or it rolls, so in theory all the benefits you get them to include for term of contract you just repeat at year end.

I have paid line rental upfront, so I pay £1.25 a month for unlimited broadband, if i dont make any chargeable phone calls my bill will never rise above £1.25, for term of contract.

Edited by omgFTTC (Wed 03-Oct-12 12:33:28)


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Standard User RobertoS
(sensei) Wed 03-Oct-12 12:29:07
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Re: Minimum contract term?


[re: Saltank] [link to this post]
 
Ring them and ask.

There may have been a misunderstanding at the time, but when I signed up to Fibre with Plusnet this Feb, keeping my phone with BT, I was told that if I left within the 18 months I would only have to pay £4 per outstanding month. Not the £16.49 I had just signed up for (Value Fibre).

If you get the same answer, ask for an email!

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Wed 03-Oct-12 12:30:58
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
Note - that would be if I migrated away.

Any broadband Cease I would expect a £30 charge at least.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Bob_s2
(committed) Wed 03-Oct-12 12:42:03
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Re: Minimum contract term?


[re: Saltank] [link to this post]
 
If you have an 18 month contract. It is as it states on the tin 18 months. Some ISp's may waive it if you move and take the service from your new home but basically you will be liable for the 18 months
Standard User R0NSKI
(committed) Wed 03-Oct-12 13:24:35
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Re: Minimum contract term?


[re: Bob_s2] [link to this post]
 
oh Bob, again you don't have a clue what your posting about! But I suppose you do get the second sentence right.

HTTP://community.plus.net/fibre_launch_faq/#14 Posted April 2011, but I don't think it's changed.

What happens if I cancel before the end of my 18 month term?
If you cancel within the first 12 months then you would be required to pay for any hardware/activation costs that we incurred on your behalf when you signed up/upgraded. After month 12 all deferred hardware and activation contracts are written off. You would also pay £4/mnth or £6/mnth for the remaining 18 month term depending on whether or not youíre on Value Fibre or Extra Fibre respectively.




What happens if I move from a fibre area to a non-fibre area?
If you move from a fibre-enabled property to a non fibre-enabled property then your line will be provisioned on a normal ADSL/ADSL2+ service. You will be downgraded to a non-fibre product and the remainder of the 18 month contractual term for fibre will be waived.


How much does it cost if I move house? *
The pricing and rules surrounding house moves are essentially the same as those that apply for a normal ADSL connection. Assuming you move to a fibre enabled area, and assuming you havenít moved during the last twelve months, then you will be able to defer the £65 cost over a 12 month period. Youíll start a new 18 month contract as part of the house move.


Edited by R0NSKI (Wed 03-Oct-12 13:26:38)

Standard User Bob_s2
(committed) Wed 03-Oct-12 13:27:53
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Re: Minimum contract term?


[re: R0NSKI] [link to this post]
 
If you sign upto an 18 Month contact that is what you signupto and agree to. Now an ISPmay choose to waive it but it is still an 18 month contract. Lots of people sign upto these contracts and then think they can just walk away from when they move. That is not the case. Some will allow you to transfer the contract to another property.
Standard User R0NSKI
(committed) Wed 03-Oct-12 13:31:28
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Re: Minimum contract term?


[re: Bob_s2] [link to this post]
 
It's all in the small print, so you can't generalise, only provide examples as I did.

Standard User Bob_s2
(committed) Wed 03-Oct-12 13:36:08
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Re: Minimum contract term?


[re: R0NSKI] [link to this post]
 
I am not generalizing. If you sign up to an 18 Month contract it is exacly as it says on the tin an 18 month contrct. It is a legal contract and you and the ISP or teleco are bound by it. It can be varied by agreement but equally they can hold you to the contract.Plenty of people sign contracts without reading themor understanding them.
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 03-Oct-12 13:59:49
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Re: Minimum contract term?


[re: Bob_s2] [link to this post]
 
The tin has got a hole in it!

Where does Ofcom Cheaper charges for UK consumers to end phone contracts Early come into your blinkered thinking?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Bob_s2
(committed) Wed 03-Oct-12 14:06:20
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Re: Minimum contract term?


[re: XRaySpeX] [link to this post]
 
Not really. There is still an early termination charge. The probability as well is that the ISP's monthly charges may increase. as generally the ISP's charge a lower monthly fee or reduce the set up charges in return for your guranteed custom for a minimum fixed period. This allows them to recover those charges. If the early termination fees are reduced they will have to recover those costs elswhere
Standard User RobertoS
(sensei) Wed 03-Oct-12 14:08:20
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Re: Minimum contract term?


[re: Bob_s2] [link to this post]
 
Seeing as I wasn't aware of that FAQ, but was told it by sales without asking about it, if think Plusnet are going to turn round and refuse to honour it you are simply proving what some have already suggested about your mental health.

You are faced with incontrovertible proof about the Plusnet position on early termination, and you still quibble. What?

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Bob_s2
(committed) Wed 03-Oct-12 14:12:10
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
First thing is FAQ's are not the contract. It is possible the contract may invoke the FAQ's but unlikely.

Second if you actually read it it clearly states that you have to pay for any outstanding part of the 18 month contract.
Administrator MrSaffron
(staff) Wed 03-Oct-12 14:29:56
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Re: Minimum contract term?


[re: Bob_s2] [link to this post]
 
Bob_s2 Can I suggest a break from here to spend some time doing something else or spend more time researching answers

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Saltank
(member) Wed 03-Oct-12 14:49:22
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
Thanks for the constructive feedback, I will have to take in to consideration the provider's ADSL2+ services in the off chance that if I move away from this property with FTTC to a property that doesn't have FTTC.

My favourite ISP is BE, I'd always enjoyed my time with them. I willl have to consider an FTTC provider that's as close to BE as possible in terms of usage, pricing and customer service, but I understand pretty much none of these providers offer truly 'unlimited' internet.
£4/month is very reasonable, and I can understand paying something reasonable if I have to break contract.

(edit slightly off topic)
I have IDnet Priority Business at the office and they've never given me problems, but I think they're a bit too expensive for home use and, the monthly caps are still absurdly low. I would use them up from high use of Steam, Netflix etc. with fair ease.

___________________________
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Edited by Saltank (Wed 03-Oct-12 14:53:08)

Standard User RobertoS
(sensei) Wed 03-Oct-12 15:53:39
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Re: Minimum contract term?


[re: Saltank] [link to this post]
 
Note that the £4 is for the Value product. 40GB/unlimited and 40/10 speeds.

The 250GB/unlimited 80/20 Extra is £6pm.

I'm a light user and moved from O2 LLU to IDNet Fibre Starter,which was then 40/10 speeds and 15/45 allowance. Paid the year up front (12 month term) so it cost £23.39pm.

At the end of the year I decided I'd try Plusnet at £16.49pm, 40/2 speeds and 40GB/unlimited. I found no drawbacks with PN compared to IDNet other than the slightly irksome 2Mbps upload. So I moved to the 80/20 trial not long before it ended. Then when the release product came along I decided I'd keep on/upgrade properly to 80/10 at £19.99pm, even though the £16.49 Value became 40/10 with no price increase.

So now, although I don't need either the speed nor the allowance, I have the 80/20, (sync as in my sig), with 250GB peak and unlimited off-peak at a straight £19.99pm instead of a year up front of £23.39 for 15/45GB 80/20.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Bob_s2
(committed) Wed 03-Oct-12 16:06:55
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Re: Minimum contract term?


[re: MrSaffron] [link to this post]
 
Are you suggesting a legal contract is not a contract and are you suggesting that you can break an 18 month contract without penalty when it clearly states you cannot? If so you are seriously misleading people on this forum?
Administrator MrSaffron
(staff) Wed 03-Oct-12 16:40:37
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Re: Minimum contract term?


[re: Bob_s2] [link to this post]
 
I said nothing with respect to the breaking of the contract.

I suggest you read my post, and not what you thought I would say.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Wed 03-Oct-12 17:05:17
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Re: Minimum contract term?


[re: Bob_s2] [link to this post]
 
In reply to a post by Bob_s2:
... If so you are seriously misleading people on this forum?
Nothing like as badly as you try to do.

Incidentally, when did a question mark become the correct terminator for a statement?

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(knowledge is power) Wed 03-Oct-12 18:16:59
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Re: Minimum contract term?


[re: Saltank] [link to this post]
 
In reply to a post by Saltank:
I am moving in a month to a property which most likely has FTTC availailable. I've been looking at Sky, TalkTalk, PlusNet.. but they all have 18 month minimum contract.


Sky is only 12 months.

James BT Infinity 2 19/09/2012 - Estimate 44.6/6.5 - Install 52/12 - Actual 46 / 8 Mbps
13 years of broadband - ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(16M)/BT FTTC(50M)
Standard User Saltank
(member) Wed 03-Oct-12 20:42:04
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Re: Minimum contract term?


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
In reply to a post by Saltank:
I am moving in a month to a property which most likely has FTTC availailable. I've been looking at Sky, TalkTalk, PlusNet.. but they all have 18 month minimum contract.


Sky is only 12 months.


That's excellent news. I currently have Sky TV but the property I'm moving to doesn't have the TV service, so I may just stick with them for broadband as I'm happy with them.
I referred to this table when looking at the providers. It didn't say what Sky does in terms of contract length, I know they do 12 months for TV but I assumed it would be 18 as all the big providers are unfortunately adoping this time scale.
I can't find the T&C's for Sky's Fibre service yet.

___________________________
My Broadband Speed Test
Standard User RobertoS
(sensei) Wed 03-Oct-12 21:04:57
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Re: Minimum contract term?


[re: Saltank] [link to this post]
 
In reply to a post by Saltank:
I referred to this table
That table is very badly out of date I'm afraid. It was set up in the early days of Openreach FTTC, by orly and yarwell, with a few others having editing rights as well. It was brilliant at the time as ISPs started to offer the service. There are many more now of course.

Yarwell has frequent long spells of absence. Orly has migrated to Canada and no doubt has more interesting things to do than maintain the spreadsheet.

Note - it has only one mention of 80/20? Even that is missing for the Business version of that ISP. I have already given you the current Plusnet products which bear little relation to the ones there.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User yarwell
(sensei) Wed 03-Oct-12 21:09:37
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
if anyone wants to maintain it please say so - not sure I can grant rights but it's easy to copy and reset permissions

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User WWWombat
(experienced) Wed 03-Oct-12 21:14:16
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Re: Minimum contract term?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
I said nothing with respect to the breaking of the contract.

I suggest you read my post, and not what you thought I would say.


It was another twisted "are you suggesting" question, just like last time.

It's what trolls do. They're really not worth responding to.

Another excerpt from the troll tactics:
The following is a further extract from the FAQ (Frequently Asked Questions) of the mailing list that is dedicated to trolling. It will help you to understand what type of person you are up against...
"Anyone can walk into alt.sex and post that pornography should be banned. Anyone can walk into rec.sport.baseball and say "baseball sucks". It takes unbelievable skill and discipline to cause a PROLONGED flame war. That is what we do. But it can only be done with talent, and numbers to match that talent. We only bring into the fold people who have the knack to use smarts to incite chaos, not stupidity to incite being ignored when people see a post and know what you're up to."

I think we've found Bob's forte...
Standard User R0NSKI
(committed) Wed 03-Oct-12 23:18:53
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Re: Minimum contract term?


[re: yarwell] [link to this post]
 
In reply to a post by yarwell:
if anyone wants to maintain it please say so - not sure I can grant rights but it's easy to copy and reset permissions


Would it be wise to edit it and add a last updated date to show it's out of date and no longer updated?

Standard User FRS_Plunderer
(fountain of knowledge) Thu 04-Oct-12 07:51:45
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by Bob_s2:
... If so you are seriously misleading people on this forum?
Nothing like as badly as you try to do.

Incidentally, when did a question mark become the correct terminator for a statement?


It happens, just like when they put a question mark after Ron Burgundy's name...

http://www.youtube.com/watch?v=sABVhW1tc14

My Broadband Speed Test
Standard User RobertoS
(sensei) Thu 04-Oct-12 10:53:08
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Re: Minimum contract term?


[re: FRS_Plunderer] [link to this post]
 
True smile. But when you get an ass trolling the forums, and not even bothered to correct posts like this when it is pointed out to them, it's time to make fun of them. It's the only way to remain sane yourself.

Interestingly that arose from this one. I expected a few "likes" of my reply to that frown .

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User WWWombat
(experienced) Thu 04-Oct-12 12:39:16
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
Too subtle for me - or perhaps I was skimming too fast by then.

How do you "like" a post? I don't see anything to give any cred, rep, or anything similar? Perhaps just a reply?
Standard User R0NSKI
(committed) Thu 04-Oct-12 13:14:09
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
Must admit I missed the relevance of the phase in your reply, think I automatically inserted correct word when reading his post.

Standard User FRS_Plunderer
(fountain of knowledge) Thu 04-Oct-12 13:37:19
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Re: Minimum contract term?


[re: RobertoS] [link to this post]
 
lol I've actually stopped looking at bob's posts - not intentionally just a subconscious thing. His spelling is pretty funny.

My Broadband Speed Test
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