Some friends who are able to get FTTP have been asking as the customer service from BT does not appeal to them.
There should be no need to contact them once it's installed. You'll get whichever speed you purchase, no probs, and that will be that.
This is a very good point. With ADSL support is paramount with the plethora of problems that can occur and the complicated nature of troubleshooting said problems when delivering modern internet speeds over a century old copper phone network.
FTTP isn't going to need support. Connected, works. End.
I have personally used BT's FTTC "Infinity 2" package and had cause only to call them once in the ten months I had it and they truthfully and accurately answered my question no problem. Never had any faults or cause to open a support ticket.
I fully expect FTTP to be the same and will have no compunction in using BT Retail again once Openreach make all the FTTP they've laid round here live
BE Unlimited ¦ 7.4Mb 49dB Down ¦ 1.2Mb 32dB Up ¦ 3dB Fastpath ¦ Netgear DGND3700