I just tried my old phone number and got this:
But is your "old phone number" still at the same address? The move may have caused some confusion on the BT database so that the are giving contradictory information?
BT Infinity 2 - IP profile 77 / 20 - super fast!
Previously BE Unlimited - 21,000 Download 1,200 Upload but then moved house - 6,500 Down, 1Mb/s up - gutted!
Ex <n>ildram , been to SKY MAX - 15,225 Download