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Standard User Stoo
(member) Sat 15-Dec-12 12:49:06
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Looking like two engineer no-shows in a week...


[link to this post]
 
So, it looks like two engineer no-shows for my fibre install inside of a week...

First missed appointment was on Monday 10th, AM slot.

Second is this morning, also an AM slot.

Monday's missed appointment was a running joke of excuses from Openreach, first that the engineer was running late, next was that he was too busy to complete the job, and after that it was apparently because they had no VDSL modems left... (What a crock of £$%$!)

So now, again, it's 12:45 as I type this, and it looks like yet another engineer no-show.

Zen are trying to chase, but unfortunately I can only contact the tech support team on a weekend, who don't have access to all the systems (they're doing their best though).

Whose backside do I need to kick hard and repeatedly to get a damned engineer to turn up and do their job I wonder?

Seriously unimpressed.

Edit: Yup, as I thought - second no-show.

Time to email the CEO I think.

Edited by Stoo (Sat 15-Dec-12 13:10:42)

Standard User Chrysalis
(eat-sleep-adslguide) Sat 15-Dec-12 18:13:15
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
you are in leics right?
Standard User Stoo
(member) Sat 15-Dec-12 18:35:09
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Re: Looking like two engineer no-shows in a week...


[re: Chrysalis] [link to this post]
 
Nope, North Suffolk..


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Standard User Chrysalis
(eat-sleep-adslguide) Sat 15-Dec-12 21:23:45
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
ok sorry I thought you was as you replied on my other thread.
Standard User zebedee
(knowledge is power) Sun 16-Dec-12 16:57:58
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
Hi Stoo

I am just down the road from you (4JL).

When I had my installation done in late October (Infinity 2) the O/R engineer was on secondment from Canterbury!

Wanted to say thanks for all the info you posted back in June about the ducting problems etc in our area - helped me to understand what the delay was with the roll out (and to be patient).

I get 51 Down, 11 Up (other end of the street from the cabinet - but I'm not complaining wink ) and it is as stable as can be.

Hope you get it sorted soon smile

The original Zebedee since 2001
Standard User Stoo
(member) Mon 17-Dec-12 08:39:46
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
Thanks for the kind words Zeb!

I'm just waiting to hear back from Zen again on the situation - hopefully there will be a flag raised in the system somewhere which means the high level complaints team can get involved now..

*fingers crossed*
Standard User zebedee
(knowledge is power) Mon 17-Dec-12 19:35:34
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
I have a friend just down the road from us (4JP area) due to have Infinity 2 installed on Wednesday (the router arrived today by RM Tracked)

I'll let you know if the engineer shows - could be a useful bit of information for Zen to throw at Openreach wink

The original Zebedee since 2001
Standard User Yaz
(experienced) Mon 17-Dec-12 21:03:13
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
the O/R engineer was on secondment from Canterbury!


Send him back!! He's needed back in Canterbury!! laugh

vFast Ltd
Downstream ~24336.33 kbit/s - ~2970.74 KB/s
Upstream ~10224.86 kbit/s - ~1248.15 KB/s
Standard User Stoo
(member) Mon 17-Dec-12 23:47:11
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
I've had confirmation today that it's been re-booked for Wednesday AM too - fingers crossed!
Standard User RobertoS
(sensei) Mon 17-Dec-12 23:57:00
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
I've had confirmation today that it's been re-booked for Wednesday AM too - fingers crossed!
And if he doesn't turn up, "too two - fingers uncrossed?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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