General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User Philce
(committed) Thu 20-Dec-12 15:53:09
Print Post

7 weeks for installation?


[link to this post]
 
OK, so I have decided to ditch Virgin and am now trying to get Sky fibre.

However the earliest date I can get for the new phone and FTTC install is Feb 9th 2013!

Can they be that busy? Ive tried to call BT to check but they need an order placed before they can check the dates.

Sky just say that that is all they can get from BTO and I have to wait.

Virgin cancels on Jan 13th, so nearly 4 weeks without service.

Its EMMONT (Montfort in Leicester).
Standard User Chrysalis
(eat-sleep-adslguide) Thu 20-Dec-12 16:09:23
Print Post

Re: 7 weeks for installation?


[re: Philce] [link to this post]
 
Leics the demand is clearly very high and I was mocked 2 years back saying area had no demand smile

Its bad idea to cancel old bb before new is up and running.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Sync 80/20

Edited by Chrysalis (Thu 20-Dec-12 16:12:35)

Standard User simon194
(committed) Thu 20-Dec-12 16:15:29
Print Post

Re: 7 weeks for installation?


[re: Philce] [link to this post]
 
I had to wait 5 weeks plus don't forget it's Christmas so that pretty much writes off next week and half of the week after so that brings it down to just over 5 weeks.


Register (or login) on our website and you will not see this ad.

Standard User Chrysalis
(eat-sleep-adslguide) Thu 20-Dec-12 16:22:40
Print Post

Re: 7 weeks for installation?


[re: simon194] [link to this post]
 
well we had someone in a different area book yesterday and got an appointment mid jan, my appointment was mid jan but i originally booked that 3 weeks ago. 2-3 weeks seems more the norm in other areas.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Sync 80/20
Standard User Philce
(committed) Thu 20-Dec-12 16:44:19
Print Post

Re: 7 weeks for installation?


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
Its bad idea to cancel old bb before new is up and running.


Not actually cancelled yet, just given them notice, Ill just call them to change the disconnection date.
Standard User uno
(knowledge is power) Thu 20-Dec-12 17:16:03
Print Post

Re: 7 weeks for installation?


[re: Philce] [link to this post]
 
The new phone line is probably the part that is delaying the whole order the most. Jan/Feb times for phone line provisions is quite normal of late due to weather.

Matt

uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User Philce
(committed) Thu 20-Dec-12 21:34:05
Print Post

Re: 7 weeks for installation?


[re: uno] [link to this post]
 
We have a bt line already here, it had a dial tone till about 3 months ago.

Just checked on the BT site and it says the line is "stopped" and I need to order a new one.

I assume that the line is disconnected eside or dside and needs to be reconnected.

Been waiting for 3 years for FTTC and getting impatient!

Ho Hum!
Standard User RobertoS
(sensei) Thu 20-Dec-12 22:12:12
Print Post

Re: 7 weeks for installation?


[re: Philce] [link to this post]
 
Well, different exchange, and probably a live line, but read this post made today, and what follows. The opening post there is of course also relevant.

Then there is a thread about someone else trying to get a Sky line and FTTC since the middle of November. The original problem won't have been Sky's fault, but the way things have gone since is a bit grim.

There's a lot of irrelevant junk in the thread, which is this long one, but make sure you read the OP's posts.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Philce
(committed) Thu 20-Dec-12 22:38:29
Print Post

Re: 7 weeks for installation?


[re: RobertoS] [link to this post]
 
So it looks like it is because it is booked as a sim provide even though I have a stopped line that should only need a FTTC engineer.

Ill try my arm calling them tomorrow to see if they can separate the orders.
Standard User Chrysalis
(eat-sleep-adslguide) Thu 20-Dec-12 22:44:25
Print Post

Re: 7 weeks for installation?


[re: Philce] [link to this post]
 
issue it seems with these dual installs in theory they supposed to be simpler and save time over normal seperate voice and bb, but 7+ week waits is clearly longer. Typically in the past one would order a line wait about 2 weeks, then order bb and wait anohter 1-2 weeks.

But it seems with these needing larger timeslots they are harder to fit in at shorter notice.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Sync 80/20
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to