I had my Sky fibre installed originally on 10/12/12. Unfortunately, things didnt go smoothly.
Long story short originally synced at 14MB down (Est 25.6) and over the next week or so had about 20-30 disconnections, 3 engineer visits later and speed dropping to under 8MB the latest one found that squirrels had chewed through 2 parts of cable further down the road. Both replaced, straight away connected at 26.9MB Down and about 7.5MB Up and I was happy, this was all on the 5th Jan.
Cut to today, I have seen the connection go down about 3 times (DSL light on Openreach modem goes off etc) 2 of which were in the first couple of days of having the line fixed and the DLM reset. And then one occured about 3 nights ago about 8:45PM. As they are not frequent in any way its not a problem (unless it kept disconnecting mid evening during my gaming time! Which it hasn't.). But the one thing that does concern me is I have gone from 26.9 Down to 20MB Down exactly and about 6.5MB Up.
Before I would of been on the phone again but to put it mildy my experience with Sky has been fairly terrible, waiting times and too many advisors who just didn't know what they were talking about.
I am tempted to wait until this weather passes to see if it picks back up, although I have read theoretically the copper lines love cold weather. Or is this possibly quite normal? My line is 1.1km long. I had one of the more knowledgable advisors (or he sounded it at least) who told me that when they do a line test if its an over 25% reduction in the engineer checked speed then it will always flag up as a fault. This sounded reasonable as a 25% margin for error of speed isn't too bad but a 7MB drop on a 27MB line is a fair whack as I use torrents regularly and the max speed has gone from 2.9mb p/s to 2.1.
I am coming off a 3.5MB Down/768k up connection so its a huge improvement but is it worth reporting?
Sky Broadband Unlimited:
4mb down 768k up
Waiting on fibre...
Edited by Richeh (Mon 21-Jan-13 19:31:30)