During the 30 min call the call centre op claimed to be stabilising the line himself remotely, give they cant touch DLM I am curious if he actually was doing anything (modem didnt drop during this) or just going all out to deny the engineer.
BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 70/20, Current Attainable 68/23 

Edited by Chrysalis (Wed 03-Apr-13 13:35:47)