All was great, until a few months ago when we started to have problems again with intermittent noisy phone calls, but also VDSL drop outs. Then just over a week ago the noise got chronic and our profile got borked down from 65Mbps to 42Mbps.
So reported the fault online and the line checker actually detected something and offered an appointment which is in for next Wednesday. All set I thought - we'll get the whole cable replaced this time as it's bound to be the wall cable....
However this week BT appear to have replaced the trunk copper cable up the hill from the cab towards the exchange (vans with cable drums, jumper wire on pavement, disturbed pavement lids etc.), and despite several Quiet Line tests I can no longer detect any noise problem on voise calls.
My profile is still stuck at 52Mbps though
Now, the question is, could a problem with the trunk cable on the exchange side of the Fibre Cab actually have caused my VDSL disconnects and profile disruption? I had thought that this must have pointed towards my house connection rather than a problem with the copper on the other side of the cab....
I also need to know whether I should maintain the appointment on Wednesday, or am I risking a NFF charge if in fact they have already fixed the problem by virtue of the new trunk cable over the past few days?
Finally, can I persuade them to reset my profile if the trunk cable was the reason for it getting borked in the first place?
Many thanks for any advice!
Edited by Colin_London (Sat 18-May-13 18:44:05)