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Standard User muiscatron
(newbie) Mon 03-Jun-13 13:48:14
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Migrating to Sky FTTC


[link to this post]
 
I am trying to migrate from ADSL24 (FTTC + phone) to Sky (FTTC + phone). I naively went through the Sky ordering process online and hoped that it would work seamlessly without a MAC or any cancellation of my existing service.
I received some texts from Sky the next day telling me that they have a problem fulfilling the order and to call them.
When I called them, the provisioning team tried to explain that the provisioning failed because there is no capacity available to provide a fibre connection. The explanation did not sound very convincing.
Is it realistic to be able to expect to migrate in this way as I tried to do? Has anyone else managed it?
thanks
Standard User ian72
(knowledge is power) Mon 03-Jun-13 14:15:40
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Re: Migrating to Sky FTTC


[re: muiscatron] [link to this post]
 
If there is no capacity then it isn't related to how you did it rather than just lack of capacity. Not sure which capacity it is but as Sky have their own connections to exchanges it could well be the capacity on the Sky side in which case they may not be accepting any new orders on your exchange at present. You may find that it would be OK with other ISPs though.
Standard User da_flash
(committed) Mon 03-Jun-13 15:01:21
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Re: Migrating to Sky FTTC


[re: ian72] [link to this post]
 
Means the CAB is full I suspect.

Cheers C


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Standard User ukhardy07
(fountain of knowledge) Mon 03-Jun-13 15:19:45
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Re: Migrating to Sky FTTC *DELETED*


[re: muiscatron] [link to this post]
 
Post deleted by ukhardy07
Standard User ryant704
(member) Mon 03-Jun-13 15:29:36
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Re: Migrating to Sky FTTC


[re: ukhardy07] [link to this post]
 
Surprised they haven't implemented port reservation yet... would be a lot easier for both Openreach and the ISP. Even the consumer...
Standard User mikehiow
(committed) Mon 03-Jun-13 15:52:13
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Re: Migrating to Sky FTTC


[re: ukhardy07] [link to this post]
 
Capacity really shouldn't be an issue migrating FTTC -> FTTC.

ZeN > plusnet > entanet > <aaisp.net> > Sky LLU > WightWireless > Plusnet FTTC 73/17
Standard User ryant704
(member) Mon 03-Jun-13 16:24:45
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Re: Migrating to Sky FTTC


[re: mikehiow] [link to this post]
 
Agreed

Edited by ryant704 (Mon 03-Jun-13 16:25:15)

Standard User ukhardy07
(fountain of knowledge) Mon 03-Jun-13 16:29:15
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Re: Migrating to Sky FTTC


[re: mikehiow] [link to this post]
 
Post deleted as I misread initially smile You're right. Perhaps the sky online system isn't ready for online migrations etc. Phone might be the solution here.
Standard User Zarjaz
(knowledge is power) Mon 03-Jun-13 17:15:19
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Re: Migrating to Sky FTTC


[re: da_flash] [link to this post]
 
But this is just a migration, if the OP uses the MAC system, then surely it will mean the same port will be reused.

Standard User RobertoS
(sensei) Mon 03-Jun-13 17:40:36
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Re: Migrating to Sky FTTC


[re: Zarjaz] [link to this post]
 
Sky probably doesn't ask for a MAC as it is to MPF.

As the others have said, it looks like either Sky hasn't enabled the exchange for FTTC, which is unlikely seeing as FTTC has been available there for at least a year, (assuming the OP is out of his minimum term), or they are full themselves on that exchange.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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