I am trying to migrate from ADSL24 (FTTC + phone) to Sky (FTTC + phone). I naively went through the Sky ordering process online and hoped that it would work seamlessly without a MAC or any cancellation of my existing service.
I received some texts from Sky the next day telling me that they have a problem fulfilling the order and to call them.
When I called them, the provisioning team tried to explain that the provisioning failed because there is no capacity available to provide a fibre connection. The explanation did not sound very convincing.
Is it realistic to be able to expect to migrate in this way as I tried to do? Has anyone else managed it?