With all the appropriate apologies for wrong question in wrong thread and usual newbie mistakes, I wonder if anyone might be able to offer me some advice.
Approximately a month ago we moved over to BT Infinity Option 2. After some initial problems with the engineer not turning up, he duly arrived and installed a new faceplate to the master socket and ran about 3-4 metres of ethernet cable through the wall to the area I had set aside for the modem and hub.
All seemed well initially with an engineer measured speed of 40.2Mb which I confirmed with the TB Speedtest. Since then the speed has steadily decreased until it is now anything from 29-32Mb depending upon the test I carry out. According to BT's own test I'm supposed to be getting 34.2 from the cabinet to the house and then 32.2 to the equipment. The W"What speed can I get?" test says my line can support 40.2-9.2 Mb.
1. My questions are should this amount of degradation in speed be acceptable or normal?
2. IHaving looked at the supposed ethernet cable fitted by the engineer, it appears to be pretty poor quality. I cannot see any shielding on it and it it very thin, almost like standard phone wire. Is this ok and if not can I replace it with better quality cable myself. I know that when I improved my adsl cabling my speed increased by about 3-4Mb/s. I know these technologies differ.
3. What, if any, other things can I do to improve matters?
My gratitude for taking the time to read this and for offering any advice.