So does anyone have any firm information on what I can do to get a nice fast fibre line installed, or even a copper line coming in from the cabinet to the house so I can get regular FTTC.
Further to what hoopla said
It might be worth just ordering another line just to see if it comes from the cabinet! Compared to the ludicrous cost of FoD it won't cost much.
you could try going through the BT Infinity ordering process but choose the option 'No, I don't have a working phone number and I'd like a new BT line
', enter your correct postcode and address and continue. The system will then check your details to see if Infinity can be provided at your address, and if it can it will probably tell you there is an existing line but will ask you whether you want to use that line or order a new one - choose the new line option and continue.
On the next screen there is a button to 'See your order details
' which you should click. You can then see if you can get a free line install - I can if I wish even though we already have a copper BT line (I can get FTTP). I'm not sure who qualifies for a free line install - it may be dependant on whether you are in a FTTC area, or a FTTP area where the phone line could be provided over the fibre so no copper installation involved.
If this method shows that you can get Infinity and you wanted to keep your existing phone number, then there shouldn't be any problem ceasing the old line and transferring the old number to the new line.
Edited by Rastus (Sat 10-Aug-13 18:51:20)