Have just spent an exhausting 3 days embarked on phone calls with BT's Help Centre Operators. Ever since my move from ADSL24 (adsl) to BT infinity I have been unhappy about the latency and sometimes dramatic drops in upload speed I have experienced. Generally latency hovers around the 30ms mark and uploads 5Mbs. During one particularly entertaining week latency has been as high as 935ms and UL speeds dropped to an astonishing 0.48 Mbs!
Having been continually reminded that my upload speed is within the promised values, that upload speed doesn't matter and almost no reference to latency at all, a final call a few moments ago has led to the agreed acknowledgement from both side that nothing will be done as "the line is working within acceptable limits" complaint has now been closed.
Am I expecting too much? On adsl my latency was 8ms I'd be happy with anything below 15ms is this unreasonable on an FTTC line?
I thought perhaps naively that online gaming, Ventrillo type apps and things like Dropbox were dependant on low latency (gaming, chatting) and a decent upload speed (Dropbox)
Am I just too greedy or am I right to be concerned and raise issue with BT. I would really welcome some clarification on this from TB members?