Yes engineering isnt the way it used to be and unless there assigned the job they cant tell you much - i was more hoping you might find an engineer who was able to say 'oh yes DP xxx comes out in cab n'
Actually you dont need them to *do* any work on the lines, you just need them to confirm if it appears in the cab you think it does. If its a 'good modern cab' with Krone blocks inside it should be nicely labelled with the DP number, if its an older messy cab then the cable that feeds your DP should be tagged or written on with the DP no.
Have you got any lines from that DP in traffic at the moment (for voice or anything)? and which ISP(s) have you tried? I know Both Zen and A&A can progress a manual order if required, and A&A used to be quite good at kicking BT into touch. It is a 12 month contract though so pick your ISP with care.
Getting BT to correct line routing records is a pain they will generally only do it when there is a job open on a line and they find an error. Now they might try and correct the error and move your DP onto the correct cab (which for you would be bad) or they will just update the records with whats built so the local engineers and exchange know whats going on.
Edited by IamQ (Wed 25-Sep-13 17:56:45)