Engineer 1: “You seem to have a profile issue. If you were a BT customer I could sort it but as you are a Sky customer you will have to get Sky to sort it”.
Sky Reply: We have no control of the profile as this is an Openreach product. We will report the fault again.
Engineer 2: “I have checked your BB at the exchange and can’t find a fault; it’s as fast as it will go”
Sky Reply: Our line tests are still showing a fault with the profile we will report it again.
Engineer 3: “This is a profile issue that needs to be sorted by Sky, I am a field engineer I can’t do anything with it, I will call my office and see if they can get it sorted”. 1 hour later on the phone “I have spoken to my office and your neighbours are getting slower download speeds than you, so you should be happy with what you have got”.
Sky reply: The engineers report says the line is aluminium and is 1400 meters long so this is the best it gets. But the line test still shows a fault so we will have to report it again.
I still await any comment from Sky or Openreach.
I live 300M as the crow flies from the cabinet and 465M by road (and pole) quite why my line is 1400m long is a mystery.
My question is should I accept a 0.4 Meg upload speed or am I right in complaining about it, bearing in mind my Uncle-in-law who lives opposite gets 4 Meg upload on the same product?
Edited by AXL74 (Sun 13-Oct-13 01:44:15)