I recently moved from a rented house in Napton, Warwickshire, where I had FTTC service delivered via PlusNet. All worked fine, then I let them know I was moving, and it all went wrong.
To spare you all from the whole story, essentially, despite being connected to the same cabinet, checked via multiple sources to be exactly the same cabinet, and being closer to it by approx half a mile, with a fairly direct route to the cabinet, and having a line to the house that was only installed approx 5 years ago, I cannot get FTTC.
The house next to me can, via another cabinet, that they are further away from than I am from mine (Cabinet 4, A423 connecting to Southam exchange - SOUC/SOUC/SLY/CM-SOUC) the houses between me and the cabinet can, but I can't.
We also have three BT poles on the property, and our immediate neighbour had a new line installed last year - they can have it, and this line comes across the poles in our field, yet we can't get FTTC.
The cabinet is 85% allocated, and the subscription rate where we are is pretty high, as is demand, but OR don't seem to have this on their list of sites to address.
Is there a way that this can be brought to their attention and have them explain why, despite all of the above, our house cannot get FTTC, when we connect to the same cabinet to those that can?
Yours, frustrated of Stockton.