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Standard User Kr1s69
(knowledge is power) Fri 06-Dec-13 20:09:06
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Fibre Migration - engineer access to home?


[link to this post]
 
Hi,

I'm migrating from sky fibre to BT infinity next week. Do Openreach need access to my premises?

Surely it just involves going to the cabinet or exchange?

Kris

Sky Fibre Unlimited
Ashington (Northumberland) Exchange
Standard User Zarjaz
(knowledge is power) Fri 06-Dec-13 20:46:46
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Re: Fibre Migration - engineer access to home?


[re: Kr1s69] [link to this post]
 
In theory neither. Should just be a software change, but maybe they will want to assign new ties in the cab, so just a visit there.

Standard User Kr1s69
(knowledge is power) Sun 15-Dec-13 20:25:33
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Re: Fibre Migration - engineer access to home?


[re: Zarjaz] [link to this post]
 
The engineer didn't turn up so I'm still with Sky. Heard nothing from BT to explain the no show. Annoyed frown

Kris

Sky Fibre Unlimited
Ashington (Northumberland) Exchange


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Standard User Chrysalis
(legend) Mon 16-Dec-13 11:03:03
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Re: Fibre Migration - engineer access to home?


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
In theory neither. Should just be a software change, but maybe they will want to assign new ties in the cab, so just a visit there.


sometimes tie pair is changed for migration?

why.

BT Infinity 2 Since Dec 2012 - BQM
Standard User Kr1s69
(knowledge is power) Sun 22-Dec-13 20:11:49
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Re: Fibre Migration - engineer access to home?


[re: Chrysalis] [link to this post]
 
So the engineer didn't turn up, and BT basically lied as to why. The call centre said there was a problem with the DSLAM in the exchange. I used the customer contact form and BT called back and apologised for not putting the broadband switch through to openreach.

So now I've got an engineer visit booked for tomorrow to complete the switch. The stupid thing is I lost sky broadband at 6.30 today and having connected my home hub I'm now connected via BT.

So, questions.....

I was hoping for 80 meg but the modem reports 73.35. I'm guessing there's no way to get good stats out of the HH5 to see if there is spare noise margin?

Any BT website at would confirm my IP profile or whatever?

Kris

Sky Fibre Unlimited
Ashington (Northumberland) Exchange
Standard User RobertoS
(sensei) Sun 22-Dec-13 20:32:38
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Re: Fibre Migration - engineer access to home?


[re: Kr1s69] [link to this post]
 
IP Profile probably 71Mbps. The BT Wholesale Performance Test, (ignore the red instructions if all you want is the IP Profile), gives them after you click the Further Diagnostics at the bottom of the first results page.

Quite amusing that they think an exchange DSLAM was involved. Maybe they couldn't move the phone line to WLR because it was glued to the Sky line card tongue.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Kr1s69
(knowledge is power) Sun 22-Dec-13 20:50:23
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Re: Fibre Migration - engineer access to home?


[re: RobertoS] [link to this post]
 
Cheers, I don't have much knowledge of the BT wholesale sites as I've been on LLU for years prior to fibre.

The check will only do the speedtest, I can't get into the further diagnostics as it doesn't like my phone number yet. Will try tomorrow.

The test comes back with 69.88 down and 15.57 up (via Ethernet)

My next door neighbour gets 80Mbit and we're on the same pole - the line runs underground along on the avenue and then up one pole and to our houses.

The BT checker says I should be closer to 80.

High Low High Low
FTTC Range A (Clean) 80 75.4 20 20 -- Available
FTTC Range B (Impacted) 80 62.6 20 19 -- Available

Kris

Sky Fibre Unlimited
Ashington (Northumberland) Exchange
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