For nearly 2 years now my exchange has been FTTC ready. When I check on http://www.superfast-openreach.co.uk/where-and-when/ it says Accepting Orders. But whenever I put my phone number in, I am always told that fibre is not available in my area.
I live in an area of Manchester that has a lot of houses and apartment buildings and I am sure that a lot of people would get fibre if it is available.
From the BT and OpenReach websites I can not find anything out about it. How can I find out if/when my cabinet will get fibre, or where my cabinet is located?
I have a minor concern that for some reason the problem is the phone line I am connected to, because I had some problem getting broadband here when I moved in: Basically there were 2 lines in the apartment. One seemed to be the original that was installed when the apartment was built a few years ago, but it seemed dead; the other was a new BT OpenReach one that a tenant must have had installed, but whenever I used online broadband checkers I was told that there was no BT line available at my property, even though I could see a phone socket with "BT OpenReach" written on it. Whenever I phoned up broadband suppliers I was told that the line was not active. I believe this could have been due to a previous tenant not paying the line rental.
Anyway, most broadband providers told me they couldn't give me line rental and I had to contact BT to get a line installed before they could offer me anything. A lot of this seemed to be due to the incompetence of the people in call centres who don't know anything except "computer says no". It was actually Post Office Home Phone who eventually got it sorted out for me. It took me about a month for the phone line to be activated and then another month for me to get broadband because after my provider said it was activated, it did not work, and a BT engineer had to "plug me in" at the cabinet or something like that. However, once it was working, it was fairly fast for ADSL2+ (about 20Mbps), so I'm not far from the exchange.
My concern is just about how difficult it was to get standard ADSL2+ here (and why it seems like there are 2 phone lines installed for no apparent reason). Could it just be another case of someone needing to "plug me in" again or do I really not have fibre at my cabinet, and how can I find out?