My post was a bit strong. Sorry. Just hit me on the wrong spot before breakfast
, and there are still a lot of people come to these forums thinking BT Infinity is the only FTTC service.
That spot is scar tissue
. A couple of years ago I was on IDNet FTTC and trying to choose between Infinity and Plusnet Fibre to migrate to as I decided IDNet was too expensive to stay with after 12 months with them. I rang both about the migration process for FTTC to FTTC, as I hadn't seen anyone on here do it so concluded that all ISPs' automatic systems may not handle it yet.
The BT sales chap, and his supervisor, both English, (who he consulted twice before giving up and transferring me to him), treated me as though I was a complete idiot as it was impossible that I was on a fibre service that wasn't VM cable, unless I was already on Infinity "only from BT" - which they could see I wasn't.
This continued even after I told them I had an Openreach modem, the cabinet I was connected to, and so on.
Plusnet were equally taken aback at an FTTC >> FTTC migration request, as they had never had one before. (In their favour in that respect was they had only been selling it for less than a year, whereas BT had been selling Infinity for several as had many other ISPs). The difference was they understood and also came to an accommodation with me about the setup fee. They recorded that agreement somewhere and left me to decide. Next day I rang up and signed up as per the agreed terms, via a different rep as the original one was busy.
My broadband basic info/help site - www.robertos.me.uk
| Domains,site and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.