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Standard User nemeth782
(regular) Sun 16-Feb-14 19:57:04
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BT FTTC Homehub 5 Reboots


[link to this post]
 
Hi all,

I had BT Infinity 2 installed at my new address on the 3rd Feb. The broadband and phone have been operational since, however, my order is still not completed, so I can't have caller ID, can't have BT Smarttalk, and BT Broadband support can't help me as my account shows no line on it.

I've escalated the lack of order completion several times and been told I will be called back tomorrow etc, but it never happens. I've basically given up on that until I get a bill.

The reason I need to talk to BT Support is that my line is horribly unstable. I started off with the full 79999/20000 sync, it's dropped to around 70 now as the Homehub 5 keeps rebooting itself.

Any known solution? Is it because BT don't think my line is installed? A faulty homehub? Something else?

See screenshot for how often it reboots...

Pic 1

Pic 2
Standard User adslmax
(knowledge is power) Sun 16-Feb-14 20:25:05
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Re: BT FTTC Homehub 5 Reboots


[re: nemeth782] [link to this post]
 
I had the same problem. As I dumped BT Home Hub 5 because BT say you cannot disabled firmware checking auto every night, it's very bad as it will ruining your fibre exspecially DLM will be trigger. I can't believe that BT should known better as it should have left an option to turn this auto update OFF. So, I dumped it to go back to BT Openreach Modem HG612 unlocked with my own Netgear router.

plusnetFTTC72 Meg
Standard User nemeth782
(regular) Sun 16-Feb-14 20:28:21
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Re: BT FTTC Homehub 5 Reboots


[re: adslmax] [link to this post]
 
Unfortunately the engineer wouldn't give me an openreach VDSL modem, so I can't try out another router.

I did try...

This is more than one reboot a night though, and surely it should only reboot if it finds a new firmware?


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Standard User adslmax
(knowledge is power) Sun 16-Feb-14 20:34:25
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Re: BT FTTC Homehub 5 Reboots


[re: nemeth782] [link to this post]
 
It's pretty stupid to check every night for firmware. BT are the worse ever to put that on BT Home Hub 5. Unbelieved. I don't mind at least one per every month or two but every nights is rather annoyed.

plusnetFTTC72 Meg
Standard User adslmax
(knowledge is power) Sun 16-Feb-14 20:36:36
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Re: BT FTTC Homehub 5 Reboots


[re: nemeth782] [link to this post]
 
In reply to a post by nemeth782:
Unfortunately the engineer wouldn't give me an openreach VDSL modem, so I can't try out another router.

I did try...

This is more than one reboot a night though, and surely it should only reboot if it finds a new firmware?


You can purchase one from ebay around £20 for unlocked HG612 BT Openreach Modem but you still need a fibre support router thought.

plusnetFTTC72 Meg
Administrator MrSaffron
(staff) Sun 16-Feb-14 21:48:02
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Re: BT FTTC Homehub 5 Reboots


[re: adslmax] [link to this post]
 
Software checking for updates once a day should be nothing out of the ordinary

Why do you think a check that should be just a few hundred bytes long is such a bad thing?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Sun 16-Feb-14 21:49:20
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Re: BT FTTC Homehub 5 Reboots


[re: nemeth782] [link to this post]
 
Is the line unstable or is the Home Hub 5 unstable?

A router rebooting suggests something more wrong that a resync of the connection, which should not show up as a reboot.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adslmax
(knowledge is power) Sun 16-Feb-14 21:49:42
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Re: BT FTTC Homehub 5 Reboots


[re: MrSaffron] [link to this post]
 
It shouldn't rebooting itself after firmware check MrStaffron

plusnetFTTC72 Meg
Standard User adslmax
(knowledge is power) Sun 16-Feb-14 21:51:06
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Re: BT FTTC Homehub 5 Reboots


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Is the line unstable or is the Home Hub 5 unstable?

A router rebooting suggests something more wrong that a resync of the connection, which should not show up as a reboot.


See here: http://www.theregister.co.uk/2014/02/04/bt_home_hub_...

plusnetFTTC72 Meg
Administrator MrSaffron
(staff) Sun 16-Feb-14 21:51:46
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Re: BT FTTC Homehub 5 Reboots


[re: adslmax] [link to this post]
 
Who says it is rebooting after a firmware check?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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