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Standard User Ignitionnet
(knowledge is power) Sun 16-Feb-14 21:52:28
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Re: BT FTTC Homehub 5 Reboots


[re: nemeth782] [link to this post]
 
The thing will only result in a reboot from firmware check if a new firmware is found, and there has only been one additional version as far as I'm aware.

I've found it problematic under certain circumstances. Needs some work on the firmware.

https://community.bt.com/t5/Other-Broadband-Queries/...

It also needs BT to sort out their remote management:

https://community.bt.com/t5/Other-Broadband-Queries/...

https://community.bt.com/t5/BT-Infinity-Speed-Connec...

Have a look at the event log and see if your issues match that.

Edited by Ignitionnet (Sun 16-Feb-14 22:03:53)

Standard User adslmax
(knowledge is power) Sun 16-Feb-14 21:52:53
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Re: BT FTTC Homehub 5 Reboots


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Who says it is rebooting after a firmware check?


BT told me from community forum

plusnetFTTC72 Meg
Administrator MrSaffron
(staff) Sun 16-Feb-14 22:22:44
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Re: BT FTTC Homehub 5 Reboots


[re: adslmax] [link to this post]
 
So more evidence of a software bug rather than a line issue

If we ran news for every router we had seen with firmware issues, I'd have no fingers left.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User nemeth782
(regular) Mon 17-Feb-14 09:52:16
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Re: BT FTTC Homehub 5 Reboots


[re: Ignitionnet] [link to this post]
 
I see nothing in the event log mentioning OpenRG so I don't think that's it.

The network is set up like this:
<internet>
|
|
<homehub>------->2.4 SSID
| |
| --->5 SSID
<powerline>
|
|
<powerline>
|
|
<Netgear R6300>------>2.4 SSID
| |
| ---->5 SSID
|
<TV, PS3, PC via ethernet>

So, if you are on the Wifi of the R6300 it looks like LAN traffic to the HH5.

It seems to reboot no matter if it is being used or not, but perhaps slightly more often under traffic?

Wish I had a VDSL modem to test it with. Might be able to find a Draytek 2850 at work...
Administrator MrSaffron
(staff) Mon 17-Feb-14 10:14:20
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Re: BT FTTC Homehub 5 Reboots


[re: adslmax] [link to this post]
 
And you believe them?

A reboot after a firmware upgrade makes sense, after every firmware check makes no sense. If it is happening it is a bug that would be pretty high up the fix list, just below any vulnerabilities

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User hypertony
(committed) Mon 17-Feb-14 10:23:18
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Re: BT FTTC Homehub 5 Reboots


[re: nemeth782] [link to this post]
 
Router rebooting sounds like a hardware fault to me. Ask for a replacement.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User adslmax
(knowledge is power) Mon 17-Feb-14 13:43:33
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Re: BT FTTC Homehub 5 Reboots


[re: hypertony] [link to this post]
 
BT say it not hardware issues. It's more likely caused by MK2 master socket to rebooting HH5 as they had test it on MK1 - no rebooting issues and also they test it HH5 with via router on WAN port (with MK2) no rebooting itself. They try again with HH5 alone with MK2 and still rebooting issues. BT are looking into this. Could be software bug or could be MK2 problem with HH5.

plusnetFTTC72 Meg

Edited by adslmax (Mon 17-Feb-14 13:45:41)

Administrator MrSaffron
(staff) Mon 17-Feb-14 14:25:15
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Re: BT FTTC Homehub 5 Reboots


[re: adslmax] [link to this post]
 
Easy enough for the end-user to test, remove the faceplate i.e. http://www.coolwebhome.co.uk/faceplate/

Remember the filtering is actually on the PSTN side, given the right connector you can happily run a phone from the VDSL2 socket on the Mk1 or Mk2 or any other faceplate filter.

As for it not being a hardware issue, they are contradicting themselves, since the MK2 is definitely hardware is it not? Me thinks people are clutching at straws with sample sizes of 1

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(sensei) Mon 17-Feb-14 14:48:35
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Re: BT FTTC Homehub 5 Reboots


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Me thinks people are clutching at straws with sample sizes of 1



What about the low pass filter in the MK2 faceplate having a nasty effect on the phase of some of the VDSL signals - remember the filter is also across the feed through connections. The phase change causes massive errors to be seen on the modem's front end, the processor gets overwhelmed and has to reboot!

Extremely unlikely - just another straw for them to clutch at.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User adslmax
(knowledge is power) Mon 17-Feb-14 15:15:35
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Re: BT FTTC Homehub 5 Reboots


[re: MHC] [link to this post]
 
So far with my BTO Modem HG612 with Netgear DGND3700v2 router, no rebooting itself, stable for 1 day and 10 hours so far. The only issue is BT Home Hub 5 rebooting itself mean, it not my line socket (MK2 fitted by engineer) at all. I think it more likely BT Home Hub 5 software issues on it.

plusnetFTTC72 Meg

Edited by adslmax (Mon 17-Feb-14 15:16:27)

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