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Standard User adslmax
(knowledge is power) Tue 18-Feb-14 23:04:22
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BTW Performance Test


[link to this post]
 
I had wrote an email to BT CEO asking them to pass onto BT Wholesale if they can change the BTW Performance Test below:

IP Profile check
Exchange Congestion check
Cabinet Crosstalk check
Speedtest with throughput

Awaiting for a reply from BT CEO shortly

plusnetFTTC72 Meg
Standard User BatBoy
(legend) Tue 18-Feb-14 23:08:53
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Re: BTW Performance Test


[re: adslmax] [link to this post]
 
Can you ask them to reduce the price of FTTPoD as well?


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Standard User adslmax
(knowledge is power) Tue 18-Feb-14 23:10:38
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Re: BTW Performance Test


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Can you ask them to reduce the price of FTTPoD as well?


Sorry can't do that. Aren't interesting on FTTPoD.

plusnetFTTC72 Meg


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Standard User adslmax
(knowledge is power) Wed 19-Feb-14 13:30:29
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Re: BTW Performance Test


[re: adslmax] [link to this post]
 
Got email reply back from new BT CEO:

**************@openreach.co.uk

06:30 (6 hours ago)

to me

****,



Thank you for your email, but perhaps because I am new, I confess I do not understand your request.



Could you please provide a little more background?



Thanks,



Joe



Joe Garner
Chief Executive Officer, Openreach

It's appear that he doesn't understand the BTW speedtest layout. How can I explain to him?

plusnetFTTC72 Meg
Standard User Ribble
(experienced) Wed 19-Feb-14 13:35:03
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Re: BTW Performance Test


[re: adslmax] [link to this post]
 
Perhaps you emailed the wrong person for this request?
Administrator MrSaffron
(staff) Wed 19-Feb-14 13:38:02
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Re: BTW Performance Test


[re: adslmax] [link to this post]
 
Well if all you said is what you posted then I am not surprised.

You should really get your ISP to take these sorts of issues up at the BT Wholesale forums that take place and where people who can make changes actually attend.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(sensei) Wed 19-Feb-14 14:24:02
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Re: BTW Performance Test


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Got email reply back from new BT CEO:

**************@openreach.co.uk

06:30 (6 hours ago)

to me

****,



Thank you for your email, but perhaps because I am new, I confess I do not understand your request.



Could you please provide a little more background?



Thanks,



Joe



Joe Garner
Chief Executive Officer, Openreach

It's appear that he doesn't understand the BTW speedtest layout. How can I explain to him?



No, you did not get a reply from the BT CEO you got it from a former banker who has taken over as the CEO of a BT subsidiary - Openreach.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Stevenage_Neil
(member) Wed 19-Feb-14 14:33:54
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Re: BTW Performance Test


[re: MHC] [link to this post]
 
In reply to a post by MHC:
No, you did not get a reply from the BT CEO you got it from a former banker who has taken over as the CEO of a BT subsidiary - Openreach.


No, he got it from a "minion" that works for a former banker.........

Anyone who thinks they receive e-mails from CEO's is on a different planet.
Standard User KelvinBridge
(regular) Wed 19-Feb-14 14:59:42
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Re: BTW Performance Test


[re: Stevenage_Neil] [link to this post]
 
In reply to a post by Stevenage_Neil:
In reply to a post by MHC:
No, you did not get a reply from the BT CEO you got it from a former banker who has taken over as the CEO of a BT subsidiary - Openreach.


No, he got it from a "minion" that works for a former banker.........

Anyone who thinks they receive e-mails from CEO's is on a different planet.




Do we have many contributors here from other planets ?
Standard User RobertoS
(sensei) Wed 19-Feb-14 17:28:37
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Re: BTW Performance Test


[re: Stevenage_Neil] [link to this post]
 
In reply to a post by Stevenage_Neil:
Anyone who thinks they receive e-mails from CEO's is on a different planet.
Although you are basically right, this is not always the case. We have had people on these forums receive emails definitely from Ian Livingston himself, when he was group CEO.

Emails to him were of course normally dealt with by the (very helpful) High Level Complaints team.

The thing is, emails to such levels really need to be "last resort only". Misusing them will cause the loss of public availability frown.

Witness what happened to the publicly available "Tag removal" phone number a few years ago, and more recently the nga enquiries email address.

Abusing such facilities, as looks to me to be the case here, is not sensible.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Wed 19-Feb-14 17:29:11)

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