Superfast Surrey are also not upgrading approx 500 exchange only lines, all new build flats, in Epsom town centre. They told me that I was "in a commercial rollout area" despite my email containing quotes from NGA Enquiries and CableMyStreet directly contradicting what they were saying.
Their 99.7% target is based on the concept of "areas", where they can just draw squares on a map and declare all properties in the square as receiving a commercial superfast service, despite BT's EO problem and VM's policy of not serving flats at all.
I've moved out of the area luckily but I wasn't able to get anywhere in my email battle with them.
BT Infinity 3 200Mb FTTP