The question is, what have you been reporting?
Your best chance of a resolution is if you can prove a voice fault, and report that. Without mentioning broadband at all
Have you ever done the Quiet line test
using preferably a corded phone into the test socket, (on the wall at the back in this pic
)? It's 17070 Option 2.
If you have any noise, that's what you report. As I said, do not mention any broadband troubles. If there is a phone fault, correcting it nearly always sorts out the broadband anyway.
Edit - to get to the test socket when you have FTTC/Infinity you need to remove both faceplates - see this page
My broadband basic info/help site - www.robertos.me.uk
| Domains,site and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Tue 08-Apr-14 22:26:25)