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Standard User JohnnyQuery
(newbie) Sat 03-May-14 11:16:15
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New Build Fibre issue


[link to this post]
 
Hello all,

I live in a new build flat in a 'Fibre Ready' area (by which I mean that the cabinet that serves our flat has a Superfast Fibre Ready sticker on it).

However our flat is not eligible for fibre services. I've contacted BT and they fobbed me off with "Oh that's all BT openreach's thing, and they're not customer facing." I've also tried contacting the builders of the flats to enquire as to whether there are any legal/planning issues preventing the connection.

Am I missing something? Or is there just no way to get any information on this?

I've run the BT wholesale tool and the results are as follows:

WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Copper Multicast -- -- -- Available

Thanks in advance for any help on this.
Administrator MrSaffron
(staff) Sat 03-May-14 11:20:25
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Re: New Build Fibre issue


[re: JohnnyQuery] [link to this post]
 
What exchange and cabinet does the checker actually say you are connected to?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User JohnnyQuery
(newbie) Sat 03-May-14 11:20:33
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Re: New Build Fibre issue


[re: JohnnyQuery] [link to this post]
 
Oh, and my exchange is Brighton - Hove, cabinet number 105.


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Standard User RobertoS
(sensei) Sat 03-May-14 11:20:44
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Re: New Build Fibre issue


[re: JohnnyQuery] [link to this post]
 
What did you put into the checker? Phone number, or address, or just the postcode? Did it give you a cabinet number? Using just the postcode is not reliable.

We could do with knowing which exchange it is as well smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User JohnnyQuery
(newbie) Sat 03-May-14 11:20:58
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Re: New Build Fibre issue


[re: MrSaffron] [link to this post]
 
smile
Standard User JohnnyQuery
(newbie) Sat 03-May-14 11:29:12
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Re: New Build Fibre issue


[re: RobertoS] [link to this post]
 
Correction, the Exchange is just Hove.
Standard User JohnnyQuery
(newbie) Sat 03-May-14 11:33:29
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Re: New Build Fibre issue


[re: RobertoS] [link to this post]
 
I used my phone number to run the check.
Standard User Ribble
(experienced) Sat 03-May-14 12:18:38
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Re: New Build Fibre issue


[re: JohnnyQuery] [link to this post]
 
Cab is not due to be upgraded at present
Administrator MrSaffron
(staff) Sat 03-May-14 12:31:42
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Re: New Build Fibre issue


[re: Ribble] [link to this post]
 
I concur, there are plenty of cabinets enabled for FTTC, but there are over 150 cabinets on the exchange and cabinet 105 is probably in the smallest 10% of cabinets, i.e. they have enabled most of the larger foot print ones i.e. more homes so probably more customers so payback period will be less.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User JohnnyQuery
(newbie) Sat 03-May-14 13:26:37
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Re: New Build Fibre issue


[re: MrSaffron] [link to this post]
 
Ok thanks for this.

Is there a resource I can use to keep tracks on this cabinet?
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