I live in a new build flat in a 'Fibre Ready' area (by which I mean that the cabinet that serves our flat has a Superfast Fibre Ready sticker on it).
However our flat is not eligible for fibre services. I've contacted BT and they fobbed me off with "Oh that's all BT openreach's thing, and they're not customer facing." I've also tried contacting the builders of the flats to enquire as to whether there are any legal/planning issues preventing the connection.
Am I missing something? Or is there just no way to get any information on this?
I've run the BT wholesale tool and the results are as follows:
WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Copper Multicast -- -- -- Available
Thanks in advance for any help on this.