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Standard User mr2gti
(member) Fri 16-May-14 20:33:07
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Cheers BT "contractor", Infinity dead, phone dead.


[link to this post]
 
14:52pm... BT contractor turns up.

15:02pm... He leaves, Job done.

All he did was lob a new faceplate on, use a large gadget to do something electronically to the line, that failed so the faceplate came back off, service socket connection and the gadget did what he wanted...

...faceplate back on. Off he trotted.

Now no phone and HH5 still not connected (told to allow to Midnight).

Rang them at 7pm and guess what... "We have to send an engineer, Tuesday".

Beyond annoyed.

Short Signatures will stop confusion... [censored]!
Standard User RobertoS
(sensei) Fri 16-May-14 23:21:45
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: mr2gti] [link to this post]
 
Does the phone work in the test socket, or has he wrecked the whole thing?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User adslmax
(knowledge is power) Sat 17-May-14 00:58:21
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: RobertoS] [link to this post]
 
U can sued BT Openreach for unfit purpose work by the third party contractor!

Edited by adslmax (Sat 17-May-14 00:59:04)


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Standard User MHC
(sensei) Sat 17-May-14 01:19:42
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
U can sued BT Openreach for unfit purpose work by the third party contractor!



Could you provide a translation into English.


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M H C


taurus excreta cerebrum vincit
Standard User mr_mojo
(knowledge is power) Sat 17-May-14 03:52:08
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: MHC] [link to this post]
 
In reply to a post by MHC:
In reply to a post by adslmax:
U can sued BT Openreach for unfit purpose work by the third party contractor!



Could you provide a translation into English.


Could you get something better to do with your time than stalk people on forums?
Standard User mr2gti
(member) Sat 17-May-14 07:26:33
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Does the phone work in the test socket, or has he wrecked the whole thing?


Taken the whole faceplate off, test socket still s dead line. If you ring the home phone it's coming through as engaged.

So totally botched mate. Livid still 16 hours later.

Short Signatures will stop confusion... [censored]!
Standard User Andrue
(knowledge is power) Sat 17-May-14 08:13:48
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: mr2gti] [link to this post]
 
In reply to a post by mr2gti:
In reply to a post by RobertoS:
Does the phone work in the test socket, or has he wrecked the whole thing?


Taken the whole faceplate off, test socket still s dead line. If you ring the home phone it's coming through as engaged.

So totally botched mate. Livid still 16 hours later.
Sounds to me like you should be able to claim under their compensation scheme. It's an avenue I would be pursuing in that situation. Politely but forcefully.

---
Andrue Cope
Brackley, UK
Standard User mr2gti
(member) Sat 17-May-14 10:20:40
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: Andrue] [link to this post]
 
I see it as a clear disregard for the contract, and us.

In 2 minds to even carry on with them to be honest, I'm that annoyed.

Short Signatures will stop confusion... [censored]!
Standard User troublegum
(newbie) Sat 17-May-14 12:08:21
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: mr2gti] [link to this post]
 
In reply to a post by mr2gti:
In reply to a post by RobertoS:
Does the phone work in the test socket, or has he wrecked the whole thing?


Taken the whole faceplate off, test socket still s dead line. If you ring the home phone it's coming through as engaged.

So totally botched mate. Livid still 16 hours later.




If it's coming up as engaged, then he's put a short on somewhere. He's possibly messed up the cabinet jumpering and shorted both legs of the line together there.

For him to say allow until midnight, is quite frankly him fobbing you off.
Standard User mr2gti
(member) Sat 17-May-14 17:29:31
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Re: Cheers BT "contractor", Infinity dead, phone dead.


[re: troublegum] [link to this post]
 
Well - plot thickens.

BT Openreach engineer turned up out the blue earlier. The chimp from the other company had incorrectly crimped the wires at the cabinet just as you said - soon fixed.

But the reason the BT bod came, was because the contractor had put a call in to say there was a fault somewhere he couldn't find. something we knew nothing about.

Unbloodybelievable.

Any how - now running and getting the Billion 7800N to act as a router and the HH5 as a hub is stumping me.

Set the Billion to EWAN and "Optain IP address" on auto... DMZ in HH5 set to the billion but it's having none of it.

Short Signatures will stop confusion... [censored]!
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