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Standard User jbishop
(newbie) Wed 28-May-14 20:01:12
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Fibre Available - SKY / BT say its not!


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Hi all,

I would be really appreciative if someone could help me. SKY / BT advise that fibre is not available at my address, however residents in my block of flat have fibre. It's a newly built high rise in Canary Wharf and I believe fibre availability records have not been updated / updated incorrectly.

My address is: Flat 409, The Landmark West Tower, 22 Marsh Wall, Canary Wharf, London, E14 9AF.

Somehow the other residents have persuaded SKY / BT to send an engineer out and have had it installed. I need to prove to them its possible, but I am really struggling - was on the phone to them for an hour trying earlier.

Any suggestions would be fantastic!

Thanks in advance

James
Standard User iand
(fountain of knowledge) Wed 28-May-14 20:17:54
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Re: Fibre Available - SKY / BT say its not!


[re: jbishop] [link to this post]
 
Get a neighbour address that has it , next door if possible, and use that as evidence. Get 2 to 3 addresses around you and go back to your isp. They should have a process to fix

As you said just loking at your flat on the bt address checker, all the flats can order fttp, but you can only order adsl.. bummer. You need to get your isp to get the bt line db fixed.

IanD

Edited by iand (Wed 28-May-14 20:46:23)

Standard User jbishop
(newbie) Wed 28-May-14 20:23:57
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Re: Fibre Available - SKY / BT say its not!


[re: iand] [link to this post]
 
Thanks for your reply Iand. I'm trying to get hold of the people that have fibre. I found out earlier on our residents community forum - so will try to acquire their address. The telephone operator was trying his upmost to help - but conceded most operators will just follow whats on the system and it'll be difficult to get them to deviate...but I'm not going to give up. Are there any online tools that I can get useful information to add weight to my case, i.e. local cab thats enable that feeds my address etc etc

Thanks,
James


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Standard User tthom
(member) Wed 28-May-14 20:32:55
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Re: Fibre Available - SKY / BT say its not!


[re: jbishop] [link to this post]
 
I just did an address check flat 408 can get FTTP


Address FLAT 408, LANDMARK WEST TOWER, 22 MARSH WALL, LONDON, E14 9AF on Exchange POPLAR
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC FTTP Up to 330 Up to 30 -- Available


lookup tool wink - https://www.btwholesale.com/includes/adsl/main.html

Edited by tthom (Wed 28-May-14 20:37:41)

Standard User jbishop
(newbie) Wed 28-May-14 20:39:33
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Re: Fibre Available - SKY / BT say its not!


[re: tthom] [link to this post]
 
Thanks for your message tthom. So my next door neighbour can get fibre but I can't - this certainly seems to be some kind of mistake on the records held by BT Openreach then.

I guess i'll have to try and convince my ISP that I can have it. The problem is when you speak to these guys, they just go by whats on their screen and don't deviate from their script...

This is really helpful though, thanks all for contributing to my issue.

I currently get 2Mbps from an estimated line speed 2-12, so the very bottom...to compound my issue, I work for a bank and need a fast internet connect to perform my out of office overnight / weekend batch maintenance. Attempting this with current set-up is suicidal!

Cheers,
James
Standard User tthom
(member) Wed 28-May-14 20:44:03
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Re: Fibre Available - SKY / BT say its not!


[re: jbishop] [link to this post]
 
No worries hope you get it sorted buddy

Standard User kasg
(fountain of knowledge) Wed 28-May-14 21:06:43
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Re: Fibre Available - SKY / BT say its not!


[re: tthom] [link to this post]
 
In reply to a post by tthom:
I just did an address check flat 408 can get FTTP

So can flat 410 and every other flat, it seems. Quite bizarre.

Kevin

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Administrator MrSaffron
(staff) Wed 28-May-14 21:08:21
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Re: Fibre Available - SKY / BT say its not!


[re: jbishop] [link to this post]
 
Not aware of Sky selling fttp at all which would explain their confusion

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User R0NSKI
(fountain of knowledge) Wed 28-May-14 22:32:29
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Re: Fibre Available - SKY / BT say its not!


[re: jbishop] [link to this post]
 
There's 94 addresses for your postcode, give me 15 minutes or so and I'll know how many can get what.

Standard User jbishop
(newbie) Wed 28-May-14 22:43:56
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Re: Fibre Available - SKY / BT say its not!


[re: R0NSKI] [link to this post]
 
Go for it - thanks very much. That will be useful in my quest to get my service!
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