Hi, I know next to nothing about these things so please be gentle with me
We had infinity 2 installed a week ago, we were getting speeds of 74/18 but many many disconnects, after speaking with the help desk people in India (which was a trial!) they discovered a fault and every thing was fixed, so far so good. My husband logged into the home hub and saw our data rate is now set lower than it was at 66681 and speeds dropped to 62/19. Last night we suffered a power loss to the hub and our speeds are now 57/18, the data rate has dropped to 62797 (the data rate numbers seem stable unless we get a disconnect when they drop)
My question is will we ever get higher speeds back now or have the many disconnects made our higher speeds look falsely unstable? Does something have to be reset in the exchange or whatever?
Our estimate speeds on the bt telephone checker and on our installation order are 67/19.9 - 80/20 as of today they are 57/18