A bit of back ground, my line even on ADSL was quite good, got a ping of about 38-42ms, I then switched to fibre and got a ping of 12-15ms on the 40/10 product. I upgraded to the 80/20 and synced at the full 80mb and had a ping of 15-18ms then all of a sudden my ping jumped to 25ms then to 34ms and the sync stayed the same. I logged a line fault and after three visits OR finally found a bit of corrosion on the line. I phoned sky yesterday to ask them if they would request a DLM reset and they said the engineer would have requested one already. I woke up this morning and my line speed has dropped to 62mb and the ping has gone to 42ms I phoned sky and they said this proves the DLM was reset and in about 8 days a new speed would be set, I thought if my DLM was reset my line would go back to 80mb and my ping back to 15-18 ms they are adamant that that is incorrect and the line gradually speed up. Which is the right answer I'm livid at the minute because I'm sure they are taking bull.
here are my line stats
Broadband Link Downstream Upstream
Connection Speed 62920 kbps 20000 kbps
Line Attenuation 16.9 dB 0.0 dB
Noise Margin 9.3 dB 6.6 dB
Edited by woppy1010 (Tue 24-Jun-14 20:11:55)