I had a young and helpful Openreach engineer visit today to attempt a FTTC install for BT infinity.
When he plugged in his test equipment he immediately said their was a line fault as he was getting 80mb showing at the new green cabinet 3 to 400 yards up the road and only 7mb showing in the house.
He went back to the cabinet and then returned saying their was an issue with TPON, and he did not think it would work. He did say he would send the job back for someone with more experience as he freely admitted he had never encountered TPON before.
The house is on a TPON estate and we at first could not get broadband due to TPON. However we have had broadband since 2003 at least and I remember the original BT engineer stating that we were getting broadband over a copper line.
The BT wholesale checker shows that we are on the ABERDEEN KINGSWELLS excahnge, served by Cabinet 18 and shows FTTC as available at up to 65mb down and 19 mb up.
It also shows ADSL speeds as up to 5.5mb which is about what we get currently.
Their is a grey cabinet across the road from the house which I assume is TPON although I have not seen any BT employees their in a long time.
Is there any way to find out if we are on TPON or copper or are we likely to have the same issue with the next engineer?