In addition to the above, I would actually expect:
2. Check the wiring to the master socket is healthy and replace if sub standard.
* I think that is normally assumed to be healthy.
3. A recommendation of the desired location of the modem and not assume that leaving it on the desk [or what ever] is OK. To fixed the modem to the wall if requested.
* Unless things have changed, the default after the overheating crisis became wall-mounting, and some people had difficulty preventing it.
4. Determine that the connection is on the right profile.
* Depends what you mean by "Profile".
5. Ensure that an Internet connection can be achieved; direct from the modem if the customer supplied router doesn't accept the new service.
* This is a feature of a "Managed install" which costs the ISP more. With a standard engineer install the router and internet connection are not the engineer's responsibility. Though if the engineer has time they may hang about while you test these things.
6. Ensure that extension sockets are still working after the upgrade and advise that filters are no longer required.
* A good question. Except in the case of installation of an NTE5 to replace an older master socket, I don't think so. The whole point of the new filter is that extension wiring is not touched. If there isn't sufficient spare wire at the master socket to fit the VDSL plate then things are more complicated.
7. To do a neat and tidy job and ask if it is OK to leave behind unwanted packaging.
* Is this an issue?
If this is not part of the specification of a visit then there is no added benefit from an engineer visit, so we might as well all have self installs.
* The problem with self-installs is that the VDSL filter plate is unlikely to be supplied and many users would be unhappy at having to fit it even if it were. Dangly filters are likely to be fitted by users, with all the potential problems that are encountered on ADSLx, but much more severe on VDSL2. Particularly if used on an extension.
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