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Standard User fissionc
(newbie) Mon 21-Jul-14 15:27:33
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Who to contact


[link to this post]
 
Hi all -

The company I work for is inside an office in a multi floored business centre within a postcode that is enabled for Fibre. I've been told by my ISP (Talk Talk) that I cannot get fibre on our floor - even though other floors do have it. One of my neighbours on the 3rd (we are on the second) even gets theirs through Talk Talk!

Who should I speak to to clarify this, my Landlord, Talk Talk or Open Reach?

Thanks
John
Administrator MrSaffron
(staff) Mon 21-Jul-14 15:46:10
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Re: Who to contact


[re: fissionc] [link to this post]
 
Who is the telephone line with?

If you have a copper telephone line provided over Openreach network and connected to an FTTC enabled cabinet then it should be possible.

There are a few instances where TalkTalk will not offer FTTC, best checker is https://www.btwholesale.com/includes/adsl/main.html but if its a TalkTalk phone number you will need to use the Address Checker.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User fissionc
(newbie) Mon 21-Jul-14 15:56:05
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Re: Who to contact


[re: MrSaffron] [link to this post]
 
Thanks MrSaffron

The number is with TalkTalk - installed by OpenReach. and the cabinet outside the building has definitely been upgraded. Just checked on the address and through BT our office can be upgraded to fibre.


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Administrator MrSaffron
(staff) Mon 21-Jul-14 16:15:00
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Re: Who to contact


[re: fissionc] [link to this post]
 
In which case just TalkTalk being daft looks most likely and maybe confused if others have it at the same exact address.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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