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Standard User Fluffypanzer
(newbie) Mon 04-Aug-14 14:03:59
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Using your own VDSL Router/modem - do BT mind?


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Hello all,

I've been using a Fritzbox 3390 instead of the OR modem for a while, but fear I might need an engineer visit soon due to gradually falling speeds. The location of the various boxes and wiring makes it a pita to swap around, so my question is will I be in trouble with the engineer if I'm not using their modem when they visit?

Thanks in advance.
Standard User ian72
(eat-sleep-adslguide) Mon 04-Aug-14 14:07:52
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Re: Using your own VDSL Router/modem - do BT mind?


[re: Fluffypanzer] [link to this post]
 
You won't be in trouble but there is a chance the engineer will blame it on your non-standard kit. I am surprised BT have agreed to send an engineer without first getting you to test the connection with the originally supplied equipment to rule out a router failure.
Standard User IranianGiraffe
(member) Mon 04-Aug-14 14:59:16
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Re: Using your own VDSL Router/modem - do BT mind?


[re: ian72] [link to this post]
 
In reply to a post by ian72:
You won't be in trouble but there is a chance the engineer will blame it on your non-standard kit. I am surprised BT have agreed to send an engineer without first getting you to test the connection with the originally supplied equipment to rule out a router failure.


I could be wrong but I don't think he has contacted them about the issue yet.


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Standard User ian72
(eat-sleep-adslguide) Mon 04-Aug-14 15:34:17
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Re: Using your own VDSL Router/modem - do BT mind?


[re: IranianGiraffe] [link to this post]
 
Yes, could well be right. Suspect then BT will ask for the original modem/router to be used to rule out that before sending an engineer.
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