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Standard User John99
(newbie) Thu 21-Aug-14 21:31:48
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Belkin modem router


[link to this post]
 
Hiya,

I have a Belkin AC 1200 DB wireless modem router ( F9J1106 v1)

I have ordered Unlimited Fibre 2 from Zen

Will the engineer be able to connect a modem to my wan port which currently has a connection from the Belkin separate modem which is a dual cable with the power plug on also.

Or is this router no good.? Thanks
Standard User RobertoS
(elder) Thu 21-Aug-14 21:42:23
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Re: Belkin modem router


[re: John99] [link to this post]
 
I'm not sure what you mean re the power plug, but that router should work fine, connected as you say to the Ethernet feed from the Openreach modem.

However, there are two sort of "Engineer install". The standard one is that the engineer's job is to get the modem (and line) working properly. The "Managed install" used by BT Retail (and a couple of others I think) the engineer also connects up the router and makes sure the internet connection through the ISP is made. I don't know which Zen provides.

In any case, it's an Ethernet cable from the modem to your router, and depending on the ISP you either enter your login username and password or you let TR-069 do its stuff.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Thu 21-Aug-14 21:43:06)

Standard User John99
(newbie) Fri 22-Aug-14 08:45:01
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Re: Belkin modem router


[re: RobertoS] [link to this post]
 
Thanks very much for that info. What I mean by the power plug is this :
My Belkin router is powered by a combined power modem which has 2 leads one goes into the wan/modem port and the other goes into the router power port.

What I wanted to know is when the fibre is fitted and the new modem will go in the wan port will I still have to leave the old power modem plugged in so that it's powered.

Or will the new modem also have an Ethernet lead and a power lead similar to what I've already got.

Zen tell me an engineer will fit a new base plate and modem I assume they will also want to see them working.

Thanks again.


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Administrator MrSaffron
(staff) Fri 22-Aug-14 08:49:02
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Re: Belkin modem router


[re: John99] [link to this post]
 
Sounds like you are using Power over Ethernet, and the Openreach modems do not provide this.

So you will need to power the router via its own power lead.

What currently produces the power input to this lead?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User John99
(newbie) Fri 22-Aug-14 09:09:38
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Re: Belkin modem router


[re: MrSaffron] [link to this post]
 
I have what's called a power modem which I presume is a combined modem and 12 volt transformer from the mains.

The power lead and modem cable are combined till a few inches before they reach the router where they split so you could as you say leave the power lead in and leave the wan port free for the new modem.

Thanks.
Standard User ian72
(eat-sleep-adslguide) Fri 22-Aug-14 09:19:53
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Re: Belkin modem router


[re: John99] [link to this post]
 
What is the model of this modem?

From what I can see the belkin you mention in the first post is a combined ADSL/ADSL2+ modem/router. For ADSL it doesn't need a separate modem. It also isn't obvious if it supports a separate modem to route via an Ethernet WAN port.

If you can post the model information for both devices then maybe we will be able to understand the situation better - at the moment I think most of us are a little confused as to exactly what you have.
Standard User John99
(newbie) Fri 22-Aug-14 09:33:05
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Re: Belkin modem router


[re: ian72] [link to this post]
 
Hiya.

false

That is the modem router I have it's about 4 months old.

The picture doesn't show the separate modem router which has a phone connection and a combined power lead and Ethernet output which splits at the other end. This came in the box with the router and it's called a Belkin Power Modem model no : F9J1000UK v1

Here is an Ebay picture :

false

Thanks

p.s. why do the web site links say false but still work ?

Edited by John99 (Fri 22-Aug-14 09:34:18)

Administrator MrSaffron
(staff) Fri 22-Aug-14 10:04:33
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Re: Belkin modem router


[re: John99] [link to this post]
 
Just looks like some funky power supply and looks like it claims the ADSL modem is in the power supply.

Me thinks recipe for disaster and noise issues, but then it is Belkin.

So looks like just leave the Ethernet disconnected, and connect the power plug and connect the Openreach modem Ethernet cable into the WAN socket on the AC1200 and configure it for a PPPoE Ethernet WAN service.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User John99
(newbie) Fri 22-Aug-14 10:11:29
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Re: Belkin modem router


[re: MrSaffron] [link to this post]
 
Thanks for that, I wonder if I would be better ditching the Belkin although it's quite new and getting a router suitable for fibre.

I have no idea which one would be best.
Administrator MrSaffron
(staff) Fri 22-Aug-14 10:15:59
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Re: Belkin modem router


[re: John99] [link to this post]
 
From what I've seen the Belkin should work fine with a FTTC service, The power supply/modem just becomes a power supply ONLY.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User John99
(newbie) Fri 22-Aug-14 10:18:42
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Re: Belkin modem router *DELETED*


[re: MrSaffron] [link to this post]
 
Post deleted by John99
Standard User John99
(newbie) Fri 22-Aug-14 10:20:22
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Re: Belkin modem router


[re: MrSaffron] [link to this post]
 
I think you're right. I think I will just wait for installation day and hope for the best.

Thanks very much for your help.
Standard User ian72
(eat-sleep-adslguide) Fri 22-Aug-14 10:28:24
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Re: Belkin modem router


[re: John99] [link to this post]
 
I can't find anything in the user manual that suggests it will work with a VDSL modem. I also saw a few posts on forums of customers asking for Belkin to add firmware support for VDSL.

You may need to be prepared for the possibility that this is an ADSLx only modem and may not be compatible with VDSL/cable modems.
Standard User John99
(newbie) Fri 22-Aug-14 10:30:21
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Re: Belkin modem router


[re: ian72] [link to this post]
 
Thanks for that is there a router you can recommend that would be suitable for fibre.
Standard User ian72
(eat-sleep-adslguide) Fri 22-Aug-14 10:39:45
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Re: Belkin modem router


[re: John99] [link to this post]
 
I think a lot of people recommend the Asus RT-N66 but I don't have first hand experience. I'm using a Billion 7800 which works great for me. I suspect others will be able to give better advice than me as I have pretty much just stuck with the same router since I joined (did have a spell with a BT Home Hub 5 but it caused problems so got rid).
Administrator MrSaffron
(staff) Fri 22-Aug-14 10:42:46
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Re: Belkin modem router


[re: John99] [link to this post]
 
Urm I can find reference to this router working fine with cable and fibre services.

Adding VDSL support is a different thing and implies a VDSL2 chipset in the modem component.

The manual suggests enough options available. The AC1200 itself is really just an Ethernet router, the xDSL component is in the power supply

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User John99
(newbie) Fri 22-Aug-14 10:45:15
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Re: Belkin modem router


[re: MrSaffron] [link to this post]
 
Ok thanks for that very interesting.
Standard User ian72
(eat-sleep-adslguide) Fri 22-Aug-14 10:51:23
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Re: Belkin modem router


[re: MrSaffron] [link to this post]
 
OK, may well be fine then. The Belkin site and manuals aren't overly instructive and leave a lot to be desired.
Standard User John99
(newbie) Fri 22-Aug-14 10:58:10
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Re: Belkin modem router


[re: ian72] [link to this post]
 
Yes I know that's why I asked here as people on here seem to be more knowledgeable. Thanks for your interest, somebody may well come on here and tell me they're using the exact same router with fibre with no problems .

Thanks a lot.
Standard User Realalemadrid
(newbie) Fri 22-Aug-14 11:01:55
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Re: Belkin modem router


[re: John99] [link to this post]
 
The Belkin will be perfectly OK to use with an Openreach fibre modem, the AC1200 is as Andrew says just a router with an Ethernet WAN port. The Power-modem thing had us puzzled for a while and the Belkin website is not very clear. It claims the AC1200 has a Built-in ADSL 2+ modem and a Built-in power supply unit when the diagram clearly shows them as separate items. Built-in must mean supplied in the box in Belkin world! Not too keen on Belkin stuff myself, but it does seem to have a good spec with AC wireless and a gigabit WAN port. Should work well on an FTTC service.

Edited by Realalemadrid (Fri 22-Aug-14 11:03:05)

Standard User John99
(newbie) Fri 22-Aug-14 11:06:35
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Re: Belkin modem router


[re: Realalemadrid] [link to this post]
 
Cheers mate thanks for that at the moment I can't see any reason for buying a new router unless somebody tells me otherwise.

Thank you.
Standard User BatBoy
(legend) Fri 22-Aug-14 12:43:26
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Re: Belkin modem router


[re: John99] [link to this post]
 
In reply to a post by John99:
p.s. why do the web site links say false but still work ?
Because you have inserted the text "]false[" in the URL statement.


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User RobertoS
(elder) Fri 22-Aug-14 12:57:25
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Re: Belkin modem router


[re: John99] [link to this post]
 
Just one thing puzzling me smile.

Your router must have come with its own power supply/lead. Fair enough, you haven't been using that as you used the combined modem and power supply.

Surely on FTTC you would be best putting the combo unit aside and using the router's own power supply?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator MrSaffron
(staff) Fri 22-Aug-14 13:00:03
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Re: Belkin modem router


[re: RobertoS] [link to this post]
 
The AC1200 is a router, and the ADSL2+ modem is hidden in the power supply. There is no separate power supply shipped with it.

You can power the router without using the modem part, just looks a little odd with the spare Ethernet lead hanging there.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Fri 22-Aug-14 13:15:49
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Re: Belkin modem router


[re: MrSaffron] [link to this post]
 
I had been looking at the Belkin AC 1200 DB, ignoring the product number which is for the router plus the modem/power combo smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Fri 22-Aug-14 13:16:40)

Standard User John99
(newbie) Fri 22-Aug-14 15:19:10
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Re: Belkin modem router *DELETED*


[re: BatBoy] [link to this post]
 
Post deleted by John99
Standard User John99
(newbie) Fri 22-Aug-14 15:22:25
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Re: Belkin modem router *DELETED*


[re: BatBoy] [link to this post]
 
Post deleted by John99
Standard User John99
(newbie) Fri 22-Aug-14 15:24:45
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Re: Belkin modem router


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by John99:
p.s. why do the web site links say false but still work ?
Because you have inserted the text "]false[" in the URL statement.
[/quote]

No I never inserted anything just copied and pasted the URL like I've done a thousand times.
Standard User John99
(newbie) Tue 02-Sep-14 20:57:11
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Re: Belkin modem router


[re: John99] [link to this post]
 
In reply to a post by John99:
Cheers mate thanks for that at the moment I can't see any reason for buying a new router unless somebody tells me otherwise.

Thank you.


Well the engineer came and fitted the new baseplate and supplied a BT Openreach modem unfortunately the Belkin will not work with fibre which was always a possibility.

Frustrating to say the least when he told me I was getting a 57mb download speed.

Shall I get a new fibre router to work with the modem or would people suggest a new fibre modem/router ?
Administrator MrSaffron
(staff) Tue 02-Sep-14 21:05:37
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Re: Belkin modem router


[re: John99] [link to this post]
 
A router with Ethernet WAN port would be the answer.

Curious to know what the problem in the configuration process was with your Belkin. No support for PPPoE session over the Ethernet connection?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User John99
(newbie) Tue 02-Sep-14 21:25:34
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Re: Belkin modem router


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
A router with Ethernet WAN port would be the answer.

Curious to know what the problem in the configuration process was with your Belkin. No support for PPPoE session over the Ethernet connection?


Unfortunately I'm not sure what you're talking about as I'm somewhat a novice in this area.

It has PPPOE and a wan port but otherwise I'm in the dark.
I can alter various settings on the router set-up page but not sure which ones.
Standard User fibreplease
(newbie) Wed 03-Sep-14 09:30:41
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Re: Belkin modem router


[re: John99] [link to this post]
 
If you don't mind losing some settings (or write them down) then I'd try a factory reset and start from scratch going through its setup wizard.

Plusnet Unlimited Fibre @ 75Mbps
Netgear WNDR3700

Freeserve --> Eclipse --> UKOnline --> Xilo/Uno --> Plusnet
Standard User ukhardy07
(knowledge is power) Wed 03-Sep-14 10:35:18
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Re: Belkin modem router


[re: John99] [link to this post]
 
It should work on BT infinity to be honest. I think the issue is the username and password being entered perhaps?

Certainly on websites it is sold it shows it as compatible with infinity.
http://www.broadbandbuyer.co.uk/products/14024-belki...
At the bottom it says:

"A Broadband Wireless AC Router can also be used with Fibre Broadband via an Openreach/Fibre Modem. With it's fast WAN throughput and advanced 802.11ac Wireless speeds it's perfect for Fibre Broadband such as BT Infinity. If Fibre Broadband is unavailable in your area and you have an ADSL connection, then you will need an ADSL Wireless AC Router instead."

Have you tried upgrading the firmware here:
http://www.belkin.com/uk/support-article?articleNum=...

Here's some instructions http://www.belkin.com/uk/support-article?articleNum=...
Standard User RobertoS
(elder) Wed 03-Sep-14 13:50:16
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Re: Belkin modem router


[re: ukhardy07] [link to this post]
 
He's not getting BT Infinity wink. Plus, on that the username and password are standard anyway.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ukhardy07
(knowledge is power) Wed 03-Sep-14 14:56:04
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Re: Belkin modem router


[re: RobertoS] [link to this post]
 
Sorry I am saying if it works with infinity it will work on zen fibre.

The router for whatever reason causes some issues for BT infinity customers as it required both a username and password during setup and BT generally advise neither is required. I haven't seen anybody on forums successfully come back and say it's working now. Even after entering generic usernames such as bthomehub@btbroadband.com as advised to try.... There's one forum where everything went quiet after a firmware upgrade (hence that suggestion). I have a feeling that although it should technically work in practice its caused issues.

I typed this on iPhone pardon any spelling errors etc
Standard User John99
(newbie) Wed 03-Sep-14 16:23:06
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Re: Belkin modem router


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Sorry I am saying if it works with infinity it will work on zen fibre.

The router for whatever reason causes some issues for BT infinity customers as it required both a username and password during setup and BT generally advise neither is required. I haven't seen anybody on forums successfully come back and say it's working now. Even after entering generic usernames such as bthomehub@btbroadband.com as advised to try.... There's one forum where everything went quiet after a firmware upgrade (hence that suggestion). I have a feeling that although it should technically work in practice its caused issues.

I typed this on iPhone pardon any spelling errors etc


Thanks for replying,I am on holiday at the moment and can't try anything re settings etc.

A firmware upgrade is not available, I tried that, I have tried to set it up whilst connected to the Openreach modem with the original Belkin set-up disc it goes so far and just stops saying it can not connect.

I don't get to the point of putting in my user name and password.

If I ever get to the user name point on the Belkin set up are you saying I should use a BT user/password login as I don't have one anyway.
Standard User RobertoS
(elder) Wed 03-Sep-14 18:25:36
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Re: Belkin modem router


[re: John99] [link to this post]
 
In reply to a post by John99:
If I ever get to the user name point on the Belkin set up are you saying I should use a BT user/password login as I don't have one anyway.
No, he's saying that on BT Infinity it doesn't matter what you put in, but the norm is btbroadband@bt.com (or similar) with a blank password, or password or whatever.

You would need your proper username and password for Zen.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User John99
(newbie) Wed 03-Sep-14 18:39:31
Print Post

Re: Belkin modem router


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by John99:
If I ever get to the user name point on the Belkin set up are you saying I should use a BT user/password login as I don't have one anyway.
No, he's saying that on BT Infinity it doesn't matter what you put in, but the norm is btbroadband@bt.com (or similar) with a blank password, or password or whatever.

You would need your proper username and password for Zen.


Ok thanks, I think I will end up buying a new router in the end.
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