Yes, flats on Tunnel Road (see my other post for the cabinet details).
Our attempts to get any information about this have failed so far. BT refuse to contact OpenReach on my behalf, saying they just use their database which assures them that everything is fine, and EE are fobbing off the other resident saying that the cabinet supposedly isn't ready, despite every one of BT's various checkers saying that it is. (Maybe BT would be more helpful if I was an actual customer... but why would I pay for a service that I don't even know I can get?)
The properties do have working BT lines, but they have only been used for ASDL up to now as far as I know. The other resident, on EE, gets mixed signals:
- If he uses this checker (www.productsandservices.bt.com/products/broadband/infinity) with his number, it says Infinity is not available.
- But if we enter his number into www.dslchecker.bt.com
, it comes up with the exact same info that I have for the property, ie. Cabinet 126, everything switched on and good to go.
I'd be happy to chase this up myself if there were any way I could get through to someone at OpenReach rather than just the offshore BT call centre who assume everything is fine based on examining OpenReach's database.