I'm planning to move to a new apartment, and checked beforehand with the postcode on the BT Infinity checker that it was eligible, and it said that it was. Also the DSL checker page says that FTTC is available there, giving 69.5 to 80mbps downstream.
However, someone else has moved into the same block of apartments, and despite also being promised that they could get FTTC (via EE, in their case), they've now been told that 'the cabinet is not ready' and have been given no explanation as to why this differs from OpenReach claiming the cabinet is fully ready, nor any timescale for when it would be resolved.
So I have BT swearing that I can get Infinity, and telling me to order, and I have someone already in the property trying to get Infinity and being told it's just not possible. Naturally I'm reluctant to send BT my money just yet.
Sadly there appears to be no way to reach a human at OpenReach; I've used their contact form but the prospect of waiting 10 working days for a reply is not really good enough.
Is this sort of thing a common issue? Can there be situations when the cabinet is fully enabled with FTTC but you still can't get anything above ADSL?
If anybody is able to check these things, it's postcode NG7 1BP, cabinet 126 (which appears to be a pair of cabinets, one old, one new).