I assume when you referred to the BRAS rates in your first post you meant the IP Profiles that appear on the Further diagnostics
page of the BT Wholesale Performance Tester?
If so, then you are definitely on the 80/20 Openreach product, which Plusnet would cap to 40Mbps down using the Current line speed
setting on your account, (Member Centre >> Connection Details >> High speed broadband), if you had upgraded to the 40/20.
However when they do that that the line sync's at your full speed and the IP Profile reflects that. It doesn't cap your Openreach sync speed. Your IP Profile suggests a sync speed between ~39,674kbps and ~39,776kbps, not the 47Mbps the engineer recorded. We could do with the second decimal place
To be getting a real 18Mbps upstream given the estimate and the below 50Mbps downstream is very strange.
So the answer to your question about whether this is normal is an emphatic No
I can't see an obvious post from you on the Plusnet Community Forums
. You need to create a login for that if you haven't done so. I think you should raise the question there, (using the term "IP Profile" if that is as I assumed).
Also I'm about to post on there about the rubbish "Please be aware, as advised by David, that this speed will fluctuate during the initial 10 days of activation so until 6th September your speeds will be up and down and nothing like we would expect to see them."
That is complete garbage. It was not true on ADSLx, and doesn't even apply on FTTC
. The support people you have spoken to need more training.
Feel free to join in on that over there. I have a different username, but you'll spot it.
My broadband basic info/help site - www.robertos.me.uk
| Domains,site and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Thu 28-Aug-14 16:47:27)