2 weeks ago I had ADSL2+ installed which was syncing between 10-13Mbps.
Freshly after install PlusNet detected fault on line, something to do with battery.
BTOR engineers who arrived at my premises found water in manhole 10 ms away from my house, dried it and secured. After that I started seeing synci speeds of ~14.05Mbps.
Then Yesterday I've got ADSL replaced with FTTC. BTOR engineer run line test and synced at 47Mbps downstream.
Immediately after connecting BT modem I was seeing speed of 11Mbps downstream and 18Mbps upstream. I called PlusNet and it turned out my IP profile was still set to ADSL, half an hour later downstream speed jumped to 38Mbps.
My PlusNet product is 80/20. They're telling me I'm on correct profile, but somehow it feels fishy to see 18Mbps upstream and such low downstream without some artificial cap.
I've checked my BRAS profile and I can see:
The current Downstream BRAS rate is: 38.4 Mbps
The current Upstream BRAS rate is: 20 Mbps
What are your thoughts? Is it possible that PlusNet ordered correct profile but wrong one was set? Or perhaps it's DLM cap left over from line fault?
Below is PlusNet reply to my enquiry about slow speed:
"With regards to your line, it is capable of speeds between 22.4Mbps and 47.8Mbps download and between 5.7Mbps and 10.6Mbps upload.
Currently we are seeing sync at 39.7Mbps download and 18.2Mbps upload.
We have you on 80/20 service with your current profile set to 38.4Mbps after your conversation with one of my colleagues on Wednesday.
Please be aware, as advised by David, that this speed will fluctuate during the initial 10 days of activation so until 6th September your speeds will be up and down and nothing like we would expect to see them."