Hi all - I'm currently with Sky for broadband and telephone, but I'm expecting FTTC to be available for me in the next month and I don't fancy using Sky for FTTC, as it's not particularly cheap and I can't (officially) use my own router. I called both Zen and Plusnet today and got some slightly conflicting advice on the best way to migrate away from Sky.
Zen told me I had to migrate to Zen's ADSL/telephone service, and then order FTTC, otherwise I would have broadband downtime whilst waiting for the FTTC install (~10 days). On the other hand, Plusnet told me I could migrate directly to FTTC/telephone from them without any downtime.
Does anyone know who's right? Or are they both right, but Zen's approach is safer?
Thanks for any advice.