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Standard User ip75
(newbie) Tue 30-Sep-14 13:04:21
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Migration from Sky Broadband/Talk to FTTC from someone else


[link to this post]
 
Hi all - I'm currently with Sky for broadband and telephone, but I'm expecting FTTC to be available for me in the next month and I don't fancy using Sky for FTTC, as it's not particularly cheap and I can't (officially) use my own router. I called both Zen and Plusnet today and got some slightly conflicting advice on the best way to migrate away from Sky.

Zen told me I had to migrate to Zen's ADSL/telephone service, and then order FTTC, otherwise I would have broadband downtime whilst waiting for the FTTC install (~10 days). On the other hand, Plusnet told me I could migrate directly to FTTC/telephone from them without any downtime.

Does anyone know who's right? Or are they both right, but Zen's approach is safer?

Thanks for any advice.
Administrator MrSaffron
(staff) Tue 30-Sep-14 14:01:42
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Re: Migration from Sky Broadband/Talk to FTTC from someone e


[re: ip75] [link to this post]
 
Both methods work. but the Zen one may have more of a safety net approach to it.

Any migration/upgrade carries a risk, and going from full LLU to SMPF and FTTC is one where risk is higher than a plain old return to SMPF and ADSL2+.

If PlusNet are happy to upgrade you to FTTC then you could order their ADSL2+ service now and upgrade to FTTC once its available.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ip75
(newbie) Tue 30-Sep-14 14:12:03
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Re: Migration from Sky Broadband/Talk to FTTC from someone e


[re: MrSaffron] [link to this post]
 
Thanks Andrew, that makes sense. Yes, Plusnet were happy to do it either way.


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