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Standard User larn
(newbie) Tue 21-Oct-14 05:36:51
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BT open reach installation


[link to this post]
 
I moved into a new house (new build) about 4 months ago, it took a while for anyone to let us know if we were getting fibre optic, then one day I saw an engineer in the street and he said he would be able to install it that afternoon.

He got the boxes installed and told me he still needed to do something and mentioned blowing the fibre or something like that.

About 3 weeks later they came around to finish the install, he told me by the next day there should be 2 green lights on after the server has established a connection and that would be it done.

A week later and the lights are the same, one green light for the power and a red light, I can't phone them as there is no number for home customers, and i don't seem to have anyone to ask.

So i really don't know what to do next.
Standard User Ribble
(fountain of knowledge) Tue 21-Oct-14 06:54:08
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Re: BT open reach installation


[re: larn] [link to this post]
 
Sounds very ood, tried contacting your ISP?
Standard User G3UZF
(committed) Tue 21-Oct-14 08:47:56
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Re: BT open reach installation


[re: Ribble] [link to this post]
 
BT Broadband faults-

0800 111 4567

They ask you to be infront of your computer when you ring.

Allergy Advice: This post may contain traces of Meerkats.


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Administrator MrSaffron
(staff) Tue 21-Oct-14 09:05:10
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Re: BT open reach installation


[re: larn] [link to this post]
 
Which provider? Sounds very odd to not have a number for home customers when selling to consumers

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Tue 21-Oct-14 19:26:14
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Re: BT open reach installation


[re: larn] [link to this post]
 
Is this an FTTP link, where the fibre comes right to the house?

Have you got ordinary broadband at the moment? If so, who with?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User larn
(newbie) Tue 21-Oct-14 22:07:37
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Re: BT open reach installation


[re: MrSaffron] [link to this post]
 
We have not ordered the broadband from a supplier, they seem to be just connecting the whole neighbourhood and once it's installed we can choose our provider. I really have no idea who to contact about it
Administrator MrSaffron
(staff) Tue 21-Oct-14 22:11:34
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Re: BT open reach installation


[re: larn] [link to this post]
 
Well that is NOT how Openreach operate, they only install the active kit with flashing lights once you have ordered the service.

Need to know more about this neighbourhood, is sounding more like an altnet and NOT openreach

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User btbert
(member) Wed 22-Oct-14 21:32:05
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Re: BT open reach installation


[re: larn] [link to this post]
 
" then one day I saw an engineer in the street and he said he would be able to install it that afternoon"

BT OR do not work like that ! we get the work sent to us on a works laptop or works iPhone.

these comments are my own and in no way represent any company that i may or may not be linked too.

http://www.speedtest.net/result/2420497773.png
Standard User Zarjaz
(eat-sleep-adslguide) Wed 22-Oct-14 21:49:15
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Re: BT open reach installation


[re: larn] [link to this post]
 
As others have said, that's not how Openreach work. It sounds like you have not ordered any service from any service provider. Until this happens, you'll get nowt.

Choose a provider and order.

Standard User BatBoy
(legend) Wed 22-Oct-14 22:01:03
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Re: BT open reach installation


[re: larn] [link to this post]
 
You could try here http://www.productsandservices.bt.com/products/broad...
Or call the BT FTTP team on 0800 587 4787


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