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Standard User PhotoFiend
(regular) Thu 06-Nov-14 11:43:04
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Moving from BT, go to Plusnet or Zen? Love some opinions


[link to this post]
 
Hi everyone

I hope I've got the right forum.

I'm currently with BT fibre option 2 with anytime calls, there hasn't been any issues at all with them but I would like to move somewhere with better customer service just in case there are any issues, I've been looking around and it seems like a choice between these:

Plusnet (I'm aware they are still part of BT)
Zen

Both companies offer completely unlimited unthrottled fibre which is what I'm after and both offer anytime calls which I'm also interested in. The difference in price is huge though and I'm wondering if it's worth it.

I should note that my fibre speed is slow (around 22mbps) due to exchange distance so I'm looking at the 38mbps with both providers.

Currently I pay £50.89 a month to BT

Zen for a 12 month contract comes out at £52.90 a month.

Plusnet is only £28.30 a month (all my workings out are below)...are Zen that much better, or should I just snap up that Plusnet offer now?

I should note that I do work from home so downtime or problems with migration would be a real problem for me!

Thanks very much for any opinions given, I've given my workings out below (hopefully they're correct!):


BT - out of contract
Rental - £15.99
Caller Display - £1.75
Fibre inc - £27.67
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
Anytime calls add-on £5.48
= £50.89 a month currently

Zen 12 month contract
Rental - £15.99 per month - (191.88 over 12 months)
£30 activation
£27 fibre (324)
Any time calls £6.51 (78.12)
Caller display £.90 (10.80)
= £634.80 / 12 = £52.90


Plus Net 18 month contract
Rental - £15.99 per month - free for first six months (191.88)
£14.99 fibre (269.82)
Any time calls £5.00 (90)
Caller display £.99 (17.82)
=569.52 - 50 cashback = 519.52
*additinal* £10.10 topcashback = 509.42 / 18 = £28.30 a month for 18 months on average.
Standard User AndyPandy
(fountain of knowledge) Thu 06-Nov-14 13:24:53
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: PhotoFiend] [link to this post]
 
Not sure where you got the information from, but a quick look HERE shows Zen line rental can be had for £11.22 (inc. VAT).

I'm with Zen for BB, and would recommend them for that (BT for phone).


ZeN Office
Fritz!Box 3390
Standard User Stevenage_Neil
(committed) Thu 06-Nov-14 13:34:33
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: PhotoFiend] [link to this post]
 
Sky Line Rental £16.40
Sky fibre 40/10 £20
Sky Unlimited Talk, (UK and virtually worldwide) £5


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Standard User RobertoS
(elder) Thu 06-Nov-14 13:38:12
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: AndyPandy] [link to this post]
 
Unfortunately that price seems only to be available for Phone-only, or Phone + ADSLx.

The Phone-FTTC bundles are shown on this page.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User kasg
(fountain of knowledge) Thu 06-Nov-14 13:57:33
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: PhotoFiend] [link to this post]
 
In reply to a post by PhotoFiend:
I should note that my fibre speed is slow (around 22mbps) due to exchange distance so I'm looking at the 38mbps with both providers.

Cabinet distance, not exchange distance, in case you were not aware. I am happy to recommend Plusnet, very few issues in the years I have been with them and good support when occasionally needed.

Kevin

plusnet Unlimited Fibre - sync approx 60000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User Samadeus
(learned) Thu 06-Nov-14 14:17:07
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: PhotoFiend] [link to this post]
 
I can't comment on PN, I have had experience of BT and VM (cable) and to be honest leaving Zen was the worst thing I ever did, I couldn't watch iPlayer/stream anything between 4pm and midnight on either - Zen totally different story, I have the Roku streaming and I downloaded a Win 10 ISO last night without issue, did a speedtest too:

http://www.thinkbroadband.com/speedtest/results.html...

Also, my ping graph:

http://www.thinkbroadband.com/ping/share/2ee121e5180...

Honestly can't fault Zen, I can torrent / download / stream at full speed whenever I want.

When I've got the music, I've got a place to go.

BT > Zen > Virgin Media > BT > Zen 80/20
Standard User dan91
(newbie) Thu 06-Nov-14 15:07:22
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: Samadeus] [link to this post]
 
I moved from Sky ADSL to Plusnet fibre a week ago today. Used over 1.2TB in that week and haven't had any issues loading any sites or playing any games. Youtube and everything loads instantly. Hope this helps.
Standard User AndyPandy
(fountain of knowledge) Thu 06-Nov-14 15:51:26
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: RobertoS] [link to this post]
 
You're absolutely right, I stand corrected smile


ZeN Office
Fritz!Box 3390
Standard User epyon
(experienced) Thu 06-Nov-14 18:12:27
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: PhotoFiend] [link to this post]
 
I would go with sky

they have fairly good customer service IMO

zen are always pretty good i would stay away from budget providers if you want good service

i've had pretty bad experiences from plusnet.

BT where bad also but cost nearly the same as sky.

SKY FTTC - 40/10
Standard User Galoka
(regular) Thu 06-Nov-14 18:27:25
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Re: Moving from BT, go to Plusnet or Zen? Love some opinions


[re: dan91] [link to this post]
 
I moved to Plusnet about 10 months ago, migration was fine, service has been fine since. customer support still sounds a bit iffy at times in terms of phone waits/tickets responses etc. (though better than it was). But I've never had to contact them so no direct experience. (I think I've only ever once had to contact an ISP's support in the 9 1/2 years we've been in this house anyway)
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