Bit of a long winded one, but I reckon I am not the only one in this predicament.
2 months ago, our village went live with BDUK funding. I was monitoring the dslchecker religiously and was one of the first to sign up to Infinity 2, based on the checker stating that I could get up to 45mb and the fact that my phone line is 4 years old (new build).
Got connected and was originally connected at 45 down / 11 up. All good. I work from home and it made a massive difference.
I got a fritz box 7490, and was able to monitor the stats and a few weeks later noticed that there were lots of errors creeping in and lots of disconnects, then DLM kicked in. My speeds dropped to 30/7. I contacted BT and an engineer came out and detected a fault in an underground chamber about 150m away. They were able to fix it and errors/disconnects dropped dramatically.
2 weeks later and finally DLM has disappeared and I am at full speed, but unfortunately it's 40mb/8.
Looking at the fritz box, it states that the speed at the DSLAM is limited to 40000kbit/s, I.e. Infinity 1 speeds. I have tried several times with bt to have this limit raised, but they claim there is no limit placed on the line. Bt's attitude is that I was sold a minimum of 33.3 therefore I cannot complain, I have asked why I was sold infinity 2 if all I could get was infinity 1 speeds.
I am very happy to pay for infinity 2 if I can get 40-45mb, but not if I am limited to 38mb. Why was I sold infinity 2 if they are only going to limit me to infinity 1.
Now it may be that crosstalk has reduced my possible speed as lots of neighbours have signed up, in which case this has taken my theoretical maximum from 45 to 38, but then bt should reduce my costs as I have gone from infinity 2 speeds to infinity 1.
Does anyone know how I can get the DSLAM limit removed? Any advice on how to deal with the behemoth that is BT? Am I barking up the wrong tree?