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Standard User Stevenage_Neil
(committed) Tue 11-Nov-14 17:02:52
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Maybe a dumb question......


[link to this post]
 
.....but, other than traffic prioritisation and capacity/congestion issues, what other parameters can an individual ISP control over a FTTC connection?

(My question really is asking about Customer Support on FTTC connections)
Standard User epyon
(experienced) Tue 11-Nov-14 18:15:27
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Re: Maybe a dumb question......


[re: Stevenage_Neil] [link to this post]
 
hmmm sky are working on being able to change FTTC line settings

kind of like you could do with BE on adsl

but i'm not sure when we will see it roll out.

SKY FTTC - 40/10
Standard User AndyPandy
(fountain of knowledge) Tue 11-Nov-14 18:35:03
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Re: Maybe a dumb question......


[re: Stevenage_Neil] [link to this post]
 
Depends on the ISP and what they've done. Zen have their own POPs in many exchanges so they can offer lower priced unlimited services for example.

Customer service can be key when it comes to hounding openreach for resolution to an issue, as opposed to report and forget.

What's the billing team like? Prone to mistakes?

I'm sure there are others that aren't popping into my head right now.


ZeN Office
Fritz!Box 3390


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Standard User simon194
(experienced) Wed 12-Nov-14 00:33:16
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Re: Maybe a dumb question......


[re: epyon] [link to this post]
 
I thought they had given up with user line setting changes for fibre and only offering it to ADSL Pro customers. All mention of it disappeared from the Fibre Pro page in the My Sky section months ago leaving just the static IP address request option.
Standard User WWWombat
(fountain of knowledge) Wed 12-Nov-14 12:04:44
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Re: Maybe a dumb question......


[re: simon194] [link to this post]
 
Plusnet had reported consultations with Openreach (it sounded industry-wide), so perhaps facilities will be available in a year or two.
Standard User otester
(learned) Wed 12-Nov-14 12:23:45
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Re: Maybe a dumb question......


[re: epyon] [link to this post]
 
Not sure I like the idea of Sky getting control over it, like with their LLU products it can mean higher latency as they try to prioritise stability.
Standard User RobertoS
(elder) Wed 12-Nov-14 12:51:58
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Re: Maybe a dumb question......


[re: otester] [link to this post]
 
Openreach do or did offer three stability settings for FTTC. I thought they were listed in SIN 498, but didn't find then in a quick look through the current version. It could be they have been withdrawn. That would explain Sky dropping the idea. They didn't involve direct control of things like SNRM, nor did they have names corresponding to the three in BT Wholesale. It was all very confusing, as "Standard" didn't map to "Standard".

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
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