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Standard User Saltank
(committed) Wed 19-Nov-14 09:27:18
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Moving upstairs, but Sky says I can't get FTTC anymore.


[link to this post]
 
I'm moving 2 metres up to the flat above me. I currently have Sky Fibre Unlimited Pro (after a very heated and difficult installation that lasted a few months).

I called them and said I'd like to transfer my FTTC. They ran in to some problems, said they'll call back in an hour, called back in three days and said it's not possible because there's no capacity. I wasn't too sure whether this was at the local exchange or the street cabinet, but we agreed that I'd call back and try again after they disconnect my current service on the 26th.

I'm assuming nothing will change though, since all the wires for my current service are physically in place and it's not like they can go and rewire them.

I've also thought of going to Plusnet since I hate Sky's router. What are my chances of getting FTTC again? Maybe Sky is being weird and it is possible to connect FTTC upstairs, all that's needed is a good engineer?

Administrator MrSaffron
(staff) Wed 19-Nov-14 09:29:53
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: Saltank] [link to this post]
 
What does https://www.btwholesale.com/includes/adsl/main.html say for the full address (just hide your address when posting answer)

Cabinets do run out of ports and when your existing line is ceased a port would be freed, and its a lottery as to whether you get the port before someone else.

The checker above usually mentions port capacity issues and providers see this so should be able to explain, but staff rarely are trained to this level.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Saltank
(committed) Wed 19-Nov-14 09:44:36
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: MrSaffron] [link to this post]
 
Thank you for reminding me about this checker. Here's what it shows:

Address (removed) on Exchange HAMPSTEAD is served by Cabinet 26
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 79.3 60 20 19.5 -- Available
FTTC Range B (Impacted) 70.6 44.6 20 14.1 -- Available

WBC ADSL 2+ Up to 7.5 -- 5.5 to 12 Available
WBC ADSL 2+ Annex M Up to 7.5 Up to 1 5.5 to 12 Available
ADSL Max Up to 5.5 -- 4 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available


So - basically it says it's available. Nothing on capacity.


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Administrator MrSaffron
(staff) Wed 19-Nov-14 11:01:42
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: Saltank] [link to this post]
 
If that is for the new flat address then suggests case of 'puter says no over at Sky.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(sensei) Wed 19-Nov-14 12:12:56
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: Saltank] [link to this post]
 
What sort of flat? Is it a purpose built one or a conversion from a house? If the latter you might be able to get a "master socket move" - it will cost but alleviate the issues and no reconnection fee.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Saltank
(committed) Wed 19-Nov-14 12:39:25
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: MHC] [link to this post]
 
It's a very weird conversion. The BT Openreach engineer had trouble finding where the cables come in from the outside to the master socket on the inside. Eventualy he succeeded, but this new flat is a little different, there is no evident master socket, instead there is a little box right by the entrance door and it goes to a socket which looks like an extension.

Thanks for the suggestion, I'll ask them about it. I doubt they'd know what that is. Sky seem to rely too much on the computers to do their bidding, so I'm going to try another provider!

Standard User ian72
(eat-sleep-adslguide) Wed 19-Nov-14 12:51:09
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: Saltank] [link to this post]
 
Is it officially recognised as 2 separate addresses by the appropriate bodies?
Standard User Stevenage_Neil
(committed) Wed 19-Nov-14 13:05:50
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: Saltank] [link to this post]
 
In reply to a post by Saltank:
Sky seem to rely too much on the computers to do their bidding, so I'm going to try another provider!


I think you'll find that all providers use the same database!
Standard User Saltank
(committed) Wed 19-Nov-14 13:10:09
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Is it officially recognised as 2 separate addresses by the appropriate bodies?


Yes, there are different door numbers smile and the FTTC checker shows that FTTC is available at both.

Standard User mabibby
(regular) Wed 19-Nov-14 13:25:01
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Re: Moving upstairs, but Sky says I can't get FTTC anymore.


[re: Saltank] [link to this post]
 
Ah that is sod's law!

Sounds like you have a choice of moving the master socket illegally (but easily) to your flat upstairs and just confusing the hell out of the next tenant (Not condoning this at all)

Or! Hope your new tenant is a reasonable individual and will keep your service and allow you to run WiFi or an Ethernet cable through the ceiling!

Or! Just wait for more capacity to become available... (I wouldn't have the patience)

PlusNET - 50/9 @ 600m
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