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Standard User trolleybus
(committed) Sun 30-Nov-14 11:46:44
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FTTC at the cabinet but not available to order


[link to this post]
 
Using the BT Availability Checker tells me that:
xx COBDEN ROAD, MIDHURST, GU29 9JW on Exchange MIDHURST is served by Cabinet 4 with FTTC available
Whereas
xx ST MARGARETS WAY, MIDHURST, GU29 9FQ on Exchange MIDHURST is served by Cabinet 4 with only ADSL+ available. OK the cabinet may be full but there is no indication that is so.

Same cabinet where one address can get FTTC [and has it] but another can't. It should be noted that the property on ST MARGARETS WAY is a new build apartment.

All this matters to me because on the 7 February 2015 I move from one abode to the other. Prepared to go for a new install to avoid any down time. Will be Zen >> Zen.

Now is this a database error and if so how can it be resolved as all I can do at present is to order a phone line with an ADSL+ service?
Standard User BatBoy
(legend) Sun 30-Nov-14 11:51:14
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Re: FTTC at the cabinet but not available to order


[re: trolleybus] [link to this post]
 
It could be that the line length is too long for FTTC.


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Standard User trolleybus
(committed) Sun 30-Nov-14 11:56:25
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Re: FTTC at the cabinet but not available to order


[re: BatBoy] [link to this post]
 
Must be quite a scenic route that the circuit takes as the FTTC cabinet is about a 100 yards away!


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Standard User RobertoS
(elder) Sun 30-Nov-14 12:07:18
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Re: FTTC at the cabinet but not available to order


[re: trolleybus] [link to this post]
 
What do Zen say?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User BatBoy
(legend) Sun 30-Nov-14 12:20:58
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Re: FTTC at the cabinet but not available to order


[re: trolleybus] [link to this post]
 
BT BROADBAND AVAILABILITY CHECKER
Address 1 ST. MARGARETS WAY, MIDHURST, GU29 9FQ on Exchange MIDHURST is served by Cabinet 4

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date
High Low High Low
FTTC Range A (Clean) 80 80 20 20 -- Available
FTTC Range B (Impacted) 80 70.2 20 17.7 -- Available


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Standard User trolleybus
(committed) Sun 30-Nov-14 12:35:10
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Re: FTTC at the cabinet but not available to order


[re: BatBoy] [link to this post]
 
Ah but it's no 8 we are talking about. Zen say they can only provide ADSL at that address despite protests that I already get FTTC from that cabinet across the road.
Administrator MrSaffron
(staff) Sun 30-Nov-14 12:50:47
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Re: FTTC at the cabinet but not available to order


[re: trolleybus] [link to this post]
 
Does checker say it is cabinet 4?

If yes probably just a database error that ISP should refer up the chain

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User trolleybus
(committed) Sun 30-Nov-14 12:58:49
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Re: FTTC at the cabinet but not available to order


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Does checker say it is cabinet 4?

If yes probably just a database error that ISP should refer up the chain


A cut and paste says:
Address 8 ST MARGARETS WAY, MIDHURST, GU29 9FQ on Exchange MIDHURST is served by Cabinet 4

The Zen representative wasn't prepared to take it further, only working on her database that said FTTC wasn't available at that address.
Standard User RobertoS
(elder) Sun 30-Nov-14 13:38:28
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Re: FTTC at the cabinet but not available to order


[re: trolleybus] [link to this post]
 
Despite Zen's high CS reputation, we get quite a few reports of them just lying down and saying "Computer (BT) says no", or giving up on other problems.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Administrator MrSaffron
(staff) Sun 30-Nov-14 13:44:02
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Re: FTTC at the cabinet but not available to order


[re: RobertoS] [link to this post]
 
Try again and if it fails then email me with the relevant detail and will pester someone

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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