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Standard User MrDeeJay
(regular) Thu 04-Dec-14 13:26:01
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Who gets first connection from new fibre cab?


[link to this post]
 
Who gets the first connections?

FTTC is showing available on the Wholsesale checker and I can pick an install date on my ISPs website for a fibre install.

However I have spoken to my ISP and give them the go ahead for my fibre install.

However they have not got back to me with a date.

Unsure if because they are not a big player - they have been pushed aside for BT Retail, Talk Talk & Sky etc?

Does anyone have priority for new connections on a new cab or is it first come first served?

Liberty Surf, freeserve, Wonadoo, Freedom2Surf, BT Broadband, O2 Broadband, Xilo
Standard User RobertoS
(elder) Thu 04-Dec-14 13:32:51
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Re: Who gets first connection from new fibre cab?


[re: MrDeeJay] [link to this post]
 
First come first served. How long since you ordered?

It does no harm to tell us the ISP, in case anyone knows of a problem with their ordering system. Many even keep an eye on these forums.

Edit - Matt certainly does look in quite often tongue.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.

Edited by RobertoS (Thu 04-Dec-14 13:37:22)

Administrator MrSaffron
(staff) Thu 04-Dec-14 13:33:05
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Re: Who gets first connection from new fibre cab?


[re: MrDeeJay] [link to this post]
 
First come first served.

Openreach order system works by offering a choice of dates, you pick one and then this is confirmed, but it is possible at confirmation date that the slot is not available.

If the ISP site is letting you pick a date as part of the order process it may be they've not even got expected dates from Openreach yet.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User MrDeeJay
(regular) Thu 04-Dec-14 15:47:09
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Re: Who gets first connection from new fibre cab?


[re: RobertoS] [link to this post]
 
So in theory it could be an Openreach issue?

My cab must have only went live in the last week.

The cab was only installed 3 weeks ago under Digital Scotland funding. Maybe that is why this has all so fast.

Although it is showing available on the BT Wholesale site - would there be potential issues in the Openreach ordering system?

Liberty Surf, freeserve, Wonadoo, Freedom2Surf, BT Broadband, O2 Broadband, Xilo
Standard User Zarjaz
(eat-sleep-adslguide) Thu 04-Dec-14 18:08:03
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Re: Who gets first connection from new fibre cab?


[re: MrDeeJay] [link to this post]
 
So in theory it could be an Openreach issue?

No, who said that ? Ring your ISP and ask them to sort it, it's their job.

Standard User jtthedevil
(learned) Thu 04-Dec-14 19:12:54
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Re: Who gets first connection from new fibre cab?


[re: Zarjaz] [link to this post]
 
When my local cabinet was upgraded it took a few weeks before it would show on the talktalk checkers, despite quoting for BT, Sky etc
Standard User RobertoS
(elder) Thu 04-Dec-14 19:19:39
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Re: Who gets first connection from new fibre cab?


[re: jtthedevil] [link to this post]
 
I expect that was because they were later than BT Wholesale and Sky getting their GEA link installed at the exchange, and applied to all TalkTalk FTTC at your exchange.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
Standard User Zarjaz
(eat-sleep-adslguide) Thu 04-Dec-14 20:07:53
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Re: Who gets first connection from new fibre cab?


[re: RobertoS] [link to this post]
 
Yep. smile

Standard User MrDeeJay
(regular) Thu 04-Dec-14 21:39:15
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Re: Who gets first connection from new fibre cab?


[re: Zarjaz] [link to this post]
 
I am pretty sure I am getting a resold BT Wholsesale product.

Liberty Surf, freeserve, Wonadoo, Freedom2Surf, BT Broadband, O2 Broadband, Xilo
Standard User RobertoS
(elder) Thu 04-Dec-14 22:28:00
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Re: Who gets first connection from new fibre cab?


[re: MrDeeJay] [link to this post]
 
smile
If you look at the post headers re who is being replied to, you'll see Zarjaz and I were referring to this post. By a different person on a different exchange.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4BQM IPv6BQM

"Angels can fly because they can take themselves lightly." - G K Chesterton.
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