Thanks for flagging this RobertoS.
When I use the PlusNet website to check whatís available on my landline number it says that I get estimates for 80mb down 20up it also says, You don't have a compatible phone service. To use our broadband you'll need to take one of our Home Phone packages - we'll give you free activation worth £25.
Your existing service should carry on working until you've switched over. Switching your phone takes 2-3 weeks and your broadband usually activates on the same day.
We need to give you a new phone number. We'll provide further details once we've processed your order.
That does sound like a very broad message. I'll feed that back to someone internally. Particularly as we have ways that we could retain numbers in circumstances such as yours.
We should be able to retain your number when migrating over from LLU providers such as TalkTalk (though I understand that you're not too fussed), and the speeds should be the same.
The issue that RobertoS flagged up was an issue quite a while ago where FTTC to FTTC migrations from LLU networks were failing, and this was impacting a number of BT networked ISP's. We went for a while waiting for it to be fixed, but in the end we started to migrate to ADSL and then regrade later on.
This has been fixed. So if you sign up with us, there are no foreseeable issues. Feel free to sign up and then pop me a message. I'll gladly oversee the provision for you.