That tells us that you are getting the full fibre speeds on the standard sky fibre package l.
You should be seeing around 32 to 36 Mbps
The issue will almost certainly be the setup not the actual connection, most likely the wifi
It is likely a microwave, Bluetooth earphones, Bluetooth mouse, wireless keyboard, cordless landline, doorbell, baby monitor, neighbours router, wireless video transmitter etc is on the same channel or very close by. It is likely to be a combination of all of these devices using the same frequency that's resulting in the slowdown.
Can you navigate to 192.168.0.1 in your browser.
Click setup. Where it says wireless channel this will be set on AUTO.
Change this to channel 1 and apply it at the bottom of the page. The wifi will drop out and come back. Now do a speed test.
Now repeat the above but try channel 6. Do a speed test.
Repeat this time channel 11. Speed test.
Repeat this time channel 13. Speed test
If for any reason you apply the wrong settings and break it, hold the reset button for 20 seconds to get the router to default.
In my house I get 10 Mbps on channel 1 which is what my router goes onto using AUTO and I get 37Mbps on channel 13.
Quick 10 minute job may solve it.
Do not bother with channels 18.104.22.168.22.214.171.124.12 as they overlap with 1 6 and 11.
The only real free channels are 1, 6 and 11. 13 tends to be rarely used as it's banned in the USA, so most devices don't use it, hence recommendation to use this as well.
This was Typed on my phone apologies for any spelling errors.
Edited by ukhardy07 (Sat 10-Jan-15 17:11:01)